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Redefining restaurant operations (YC S15)

Customer Success Associate

$40k – $50k • No equity
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Do you enjoy wowing customers by building strong relationships and helping drive value? Would you like to play a direct and pivotal role in owning clients’ customer experience? Do you love working in a dynamic environment surrounded by fun, hard-working people?

As a Customer Success Associate, you will be the driving force in helping our restaurants maximize their experience on Plate IQ. In this role, you will own a large book of business, working directly with clients and internal teams with a focus on impacting our customers’ satisfaction by providing a high-quality onboarding experience.

What you'll do:

Work closely with our sales and account management teams to onboard new clients.

Become a Plate IQ product expert and train teams on best hospitality brands to be successful.

Efficiently manage time to focus on essential activities to ensure customer satisfaction and their success on Plate IQ.

Proactively identify and resolve issues that could affect customer satisfaction and loyalty.

Optimize customer accounts by improving engagement, adoption, and overall realized value.

Make recommendations to customers on different ways to increase adoption.

What's required:

Top notch customer service skills

Experience in a customer success, customer service, or post-sales team is a plus

1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships

Stellar communication and interpersonal skills

Strong attention to detail, highly organized, and a quick, curious learner

Motivated self-starter with problem-solving and issue resolution skills

Ability to think on your feet and thrive in a dynamic, start-up environment

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