Salesforce Administrator

Role at A Glance

Plastiq is seeking a high performing Salesforce Administrator to lead the management, training, support, and scaling of CRM and integrated applications/tools. You will utilize your deep experience to build world-class applications that automate and improve productivity of the business processes with a customer-centric approach. You will evangelize Salesforce.com throughout the organization as well as partner with sales, marketing, customer service, engineering, and finance teams to ensure our go-to-market technology stack is evolving at a pace with our fast-growing business.

About You

7+ years of hands-on experience as a Salesforce Administrator
Salesforce Admin certification required, developer certification is a plus
SQL experience Intermediate/advanced SQL and Excel skills
Experience managing multiple integrations (marketing automation, sales productivity tools)
Proven ability to design and optimize business processes and platform integrations with other applications via real-time, batch, sync/async in development or lead technical roles
Experience with Zendesk, Outreach.io, Marketo, and JIRA are a plus

Responsibilities

Daily administration and support of Plastiq’s Salesforce instance including but not limited to creating/managing customization of objects, fields, record types, page layouts, validations, workflow and approval rules, sharing rules, permission sets and triggers
Manage and maintain data integrations with 3rd party software used across the business
Ensure program and project-level objectives are met and direct business value is derived
Act as subject matter expert at the company for Salesforce and seek out ways to utilize CRM to improve processes and productivity and make recommendations to support a program scaling at a rapid pace
Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality and are well-timed to meet organizational growth objectives
Define, communicate, and manage a change management process to develop and implement updates and enhancements to the Salesforce instance