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Infrastructure and API's to power FinTech

Developer Support Engineer

$105k – $150k AngelList Est.
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Plaid’s products enable thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the Plaid Support team. Our goal is to help customers quickly and compassionately; keeping their applications running and their end-users happy. We quantify the scope and impact of these problems, we identify causes, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution.

Developer Support Engineers help application developers find success using Plaid products. People who do well in this role tend to be empathetic, collaborative, and technically-minded. As a DSE your scope of work will at times go beyond assisting clients with questions; you will be the voice of the client within Plaid and may also find yourself working cross-functionally, spearheading projects to lead training and development, and contributing to developer resources. We have optimistic goals, and we work on interesting, cross-functional projects to achieve them.

What You'll Do:

  • Help developers use our products by gaining an intricate knowledge of how Plaid works and how to use our API to help customers. This includes setting up Plaid integrations, navigating the Plaid Dashboard, understands client libraries, answering questions about Plaid concepts including how to: implement Link, our front-end authentication module, understand webhook functionality, handle error codes.
  • Investigate bugs by identifying an issue’s root cause, describe an issue’s symptoms, quantify an issue’s scope and severity
  • Help on projects by working with the Support team and other cross-functional team members to help us accomplish our Support goals, acting as the voice of our customer within other teams at Plaid. As a DSE you will have unique and valuable insight from our clients and will be encouraged to provide insight to other teams.

What Excites Us:

  • Experience reading and writing code
  • Familiarity with modern web services and APIs
  • Care deeply about the success of developers building on Plaid
  • A thoughtful and friendly communication style
  • The ability and willingness to work with a high degree of autonomy
  • Familiarity or affinity for SDKs
  • Fascination about the future of Fintech!

Please note that we are only considering applicants that are interested in working EST timezone hours.

Healthcare benefits

Top-notch medical, life, dental, and vision insurance.

Equity benefits

We think everyone at Plaid should feel ownership over their work—literally.

Catered meals

We offer breakfast, lunch, and dinner to keep you well-fed and healthy.

Wellness benefits

Monthly wellness stipend (gym on us).

Commuter benefits

Whether you drive, bike, or take public transportation, we help cover the cost.

Learning stipend

We encourage Plaid employees to pursue personal development and growth.

Bringing people together

We foster an inclusive workplace at Plaid. Whether it’s our biweekly Plairings, Diversity & Inclusion events, regular team outings, or our annual retreat, we want there to be a little something for everyone.

Building a more efficient and inclusive financial infrastructure—together

Our values guide everything from how we treat each other to how we make decisions.

Plaid at a glance

Infrastructure and API's to power FinTech

Plaid focuses on SaaS, Financial Services, Software, Developer Tools, and Banking. Their company has offices in New York City, San Francisco, London, Amsterdam, and Salt Lake City. They have a large team that's between 201-500 employees. To date, Plaid has raised $309.3M of funding; their latest round was closed on January 2020.

You can view their website at https://plaid.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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