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IT solutions

Product & Operations Manager

₹5L – ₹7L
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Job Summary
The Product & Operations Manager is a highly analytical individual with outstanding communication skills, management skills, a deep passion for Client service and Technology, enabling Product and Solution delivery, including Service/Implementation and Client adoption. Product & Operations Manager’s main task will be to analyze, communicate and develop ChatBots by using in-house tools. The job requires extensive domain research and development of respective data/conversational flow.

Roles and Responsibilities
1. Product & Operations Manager will analyze products, solutions, and features and continuously study the already existing ChatBots in the market
2. Oversee full logistics management, support services and client relations.
3. Will be responsible for creation and delivery of all client-facing solution communications associated with products, solutions, and features, including communicating dates and maintenance windows.
4. Forecast, hire and train as needed for customer support and logistics while chatbot onboarding.
5. Understanding the perspective of the client and taking actions to integrate their needs for solutions.
6. Participates in root cause, analyze, create and deliver business and client communications as needed based on the outcome.
7. Develop the in-house ChatBot by improving its efficiency using the in-house platform.
8. Maintenance of the in-house ChatBot deployed at the Client Site by monitoring its performance.
9. Leveraging best practices to enable the business to achieve scale and efficiency targets while enhancing the experience; overseeing relationship building with our clients.
10. Understand customer needs and priorities to carry out operational planning and to set, execute and deliver upon expectations with timeliness and quality.
11. Identify improvement areas after testing and suggest and execute upon process changes required.

PinnacleWorks at a glance

IT solutions

PinnacleWorks focuses on Web Design, Web Development, and Mobile Application. Their company has offices in Gurgaon. They have a small team that's between 11-50 employees.

You can view their website at https://pinnacle.works

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