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Visual commerce & marketing platform

Junior Technical Support Agent

€15k – €20k
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What will you do?:
Assist our customers during the integration of Photoslurp on their E-Commerce sites.
Investigate technical issues reported by our end-users, their technical teams, or our Customer Success team, and provide effective solutions that guarantee that our customers can get the most out of the Photoslurp service.
Monitor existing Photoslurp integrations in order to identify and anticipate any technical issues which customer’s tech team should check using in-house tools and tools that you will help build.
Work together with the Technical Support lead on improving the department internal processes/tools.
Maintain technical support documentation to help customers integrate Photoslurp on their E-Commerce sites without a hassle.

What will you learn?
Gain indepth experience and understand the intricacies of the major e-commerce platforms (i.e: Magento, Shopify, Prestashop, WooCommerce, VTEX, etc.)
Gain insights on how the various components of a SaaS platform work together from a full-stack perspective
Master your skills of HTML, CSS, and JavaScript by working closely with our Senior Tech Team.
Understand how to debug and improve our native E-Commerce platforms modules
How to capture customer’s feedback to suggest improvements to the product team.
Learn about all the aspects of a SaaS startup in our bi-weekly “Beer Friday” meetings, where the different teams present their challenges, updates and learnings.

What we require from you?:
Knowledge of HTML, CSS and basic JavaScript.
Good command of English, both spoken and written. Spanish is welcomed, too.
Good attitude towards learning and strong determination to help customers solve any problem they report.
Understanding and Passion for Technology and E-Commerce.
Knowledge of E-Commerce platforms and their internals are a bonus.
Attention to detail is a must.
Team player and collaborative.
Positive Attitude, high energy, and results-oriented.

What do we offer?
Work in our offices located in the sunny city of Barcelona with a team of passionate international people.
Competitive salary with a permanent contract (indefinido)
Career development roadmap

Photoslurp at a glance

Visual commerce & marketing platform

Photoslurp focuses on Digital Media, Social Media, E-Commerce, and Social Media Marketing. Their company has offices in Barcelona. They have a small team that's between 11-50 employees.

You can view their website at https://hi.photoslurp.com or find them on Twitter, Facebook, and LinkedIn.

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