Avatar for Photobooth Supply Co.

Turnkey photobooths for entrepreneurs, photographers, and corporations

Technical and Customer Support Representative

$40k – $55k • 0.0% – 0.1%
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--Photobooth Supply Co--

We build photobooths that make people money.

🚀Join a high growth startup with opportunities to solve problems in hardware, software, and customer success
⚙️Work with top performers bonded together by our culture
📸Share a common love for creativity and entrepreneurship

Want to peek into how your life would be at our startup? Flip through our Culture Deck here: photoboothsupplyco.com/join-our-team

--Goals--

We call this position a "Success Champion."

Your mission as our Success Champion will consist of helping our photobooth owners succeed with their photobooths and our other products.

Increase software adoption rate.

Reduce incoming ticket count by 2% month over month.

--Acts--

Understand and answer all customer support questions using your personable nature

Educate your team members about products, while independently keeping your own technical know-how up to date

Increase customer delight through extraordinary customer service

Demonstrate empathy through verbal and written responses

Monitor and respond to Facebook posts about technical support matters

Lead customers towards the right products, upsell, and/or help schedule a call with our sales team

--Preferred Experience--

Technical Support
Customer Service
Zendesk
iOS
macOS
Windows
Photography

--What's in it for you?--

🏥 Health Benefits
👴 401K
📚 Education Stipend
🎉 Monthly Outings
💻 Ability to Work from Home
💰 Bonus Plan
🏝️ Annual Retreat
💼Quarterly Financial Meetings
💪 Intimate Team

--Like what you see?--

E-mail careers at photoboothsupplyco.com your...

✅Resume
✅Compensation Requirements
✅Question One: What are your career goals?
✅Question Two: What three questions would you ask someone buying a photo booth? Why?
✅Question Three: Why did you apply to Photobooth Supply Co and why a Photobooth Strategist?
✅Bonus: Upload a video!

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