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The world's first real-time Data Management Platform

L3 Support Engineer

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Permutive is looking for talented and empathetic Support Engineers to join our L3 Support Engineering team. This role will be responsible for analysing customer issues, working on short term projects and assisting the Product Engineering team with elements of product development and research.

As a L3 Support Engineer, you'll report directly to the L3 Lead. This role will involve working closely with a team of engineers that have a breadth of technical experience and capabilities: from Research Engineers who work in Haskell on our query language and compiler, to engineers developing our SDKs in TypeScript, Objective-C/Swift and Kotlin/Java.

Your day to day will include:

* Working with our SDKs and helping our customers with deploying code to millions of their users.
* Triaging and investigating system bugs, performance and integration issues
* Building internal tooling to help us streamline and scale our Support Services
* Curating the Engineering backlog and vetting feature requests
* Working closely with both Engineering and the broader Support team.
* Learning our technology stack in-depth and providing feedback, ideas and suggestions for improvement

We don’t expect you to have deep experience in these domains: we're interested in someone who has a passion for innovation and professional growth.


Our ideal candidate will be excited by the opportunity to join a fast-growing start-up, in a role where you'll be able to have a positive impact and take ownership of the challenges you work on. This role is positioned for career progression into our Product and Engineering teams. As an early hire, you'll have the opportunity to be exposed and contribute to every aspect of the business, from product decisions and development processes to strategy.

Requirements

WE EXPECT YOU TO HAVE:

* A working understanding of JavaScript, HTML and SQL (either through work-related experience or e.g. a bootcamp)
* Basic familiarity with REST, JSON and HTTP requests (e.g. you’ve used an API in the past)
* Demonstrable breadth of technical understanding and a basic understanding of the principles of programming
* A deep curiosity for solving technical problems and a passion for automation.
* Strong verbal and written communication skills, comfort engaging with people who have varied levels of comfort with programming

WE’D BE PARTICULARLY EXCITED IF YOU ALSO HAVE ONE OR MORE OF THE BELOW:

* Some experience with one or more technologies we use on the team (e.g. Haskell, Scala, TypeScript, Kotlin, Objective-C)
* Experience teaching, training or mentoring
* Curiosity for technology and pushing the envelope of what’s possible
* Some experience working with multi-platform SDKs (e.g. web, Android, iOS)
* Familiarity with distributed databases (BigTable/HBase, Cassandra, InfluxDB)
* An involvement in the open-source or broader technology community

If not, we’d still love to hear from you - we’re very happy to support you as you learn.

Benefits

* Competitive pay targeted towards the top 25th percentile
* Clear levelling and progression frameworks to aid development and growth, with regular pay reviews throughout
* Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay
* Time to rest and relax with unlimited holiday
* Options grant so you have shared ownership: you’ll own a piece of the pie!
* Exposure to all areas to the business, including our founders, Joe and Tim
* Pension scheme
* Quarterly all-day socials
* A team lunch, on us, every Friday