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The world's first real-time Data Management Platform

Senior Customer Success Manager

$90k – $135k estimated
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Permutive is looking for a Senior Customer Success Manager in London who will work with our publishers to deliver game-changing ROI through the Permutive platform. Our team is focused on making Permutive the #1 platform for publishers to make data-driven revenue.

As a fully ramped Senior CSM, you will:

* Own $1.5M ARR, working with Sales Directors to manage renewals to deliver 100% retention rate with multi-year renewals
* Reduce time to value of your customers so they consistently deliver value

* Increase customer and deliver value that is above-and-beyond what is possible through competitors
* Achieve exceptional NPS
* Contribute to net expansion by consistently delivering qualified cross-sell opportunities to Sales

Your Competencies

* Build effective relationships across complex client organisations. Understand the role of Permutive within the wider business context and efficiently navigate through the org chart to build relationships with pivotal stakeholders, facilitating relationships with Permutive stakeholders
* Through effective questioning you must be able to hold discovery conversations, uncovering opportunities for Permutive to contribute to the wider business. You’re expected to demonstrate experience of working alongside internal champions to build Success Plans and deliver on these
* Hands-on approach to changing organisational workflows to deliver milestones. You achieve this through a combination of approaches including project management, training sessions and working with stakeholders to achieve their buy-in and influence approach
* Actively educate yourself on the product and take ownership of uncovering new use cases and value propositions. Curious and focussed approach to understand your client's industry, their business and how similar customers have been most successful. Articulate a compelling narrative for how your clients can be successful, and continually iterate on this.
* Effective communication. Clearly articulate progress and the value delivered whilst also being able to tactfully communicate issues and steps to resolution.

Requirements

* Significant experience in Customer Success, Account Management or Partnerships in a B2B SaaS business
* Experience working with a Sales teams on renewals for multi-year deals, and across a range of smaller deals
* Experience coordinating across multiple client teams, coordinating directly with multiple stakeholders (10+) within a single account
* Experience working with C Level and Exec client stakeholders
* Experience working with Enterprise IT software

It’s beneficial if you have:

* Experience working with very technical products, and working alongside Technical Account Managers
* Experience working with Publishers, Martech or Adtech

Benefits

Aside from an awesome team who are passionate about all things Permutive, we offer the following:

* Competitive pay targeted towards the top 25th percentile
* Time to rest and relax with unlimited holiday
* Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay
* Option grant so you have shared ownership
* Pension scheme
* Weekly team lunches and quarterly all-day socials
* Fully stocked kitchen with snacks and drinks
* Autonomous working environment