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AI Platform for Data-Driven Sales and Marketing, YC S'16

Solutions Consulting Manager

$100k – $150k • 0.05% – 0.1%
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People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

We're looking for a Customer Solutions Consultant to own the execution of the client onboarding process, leveraging a consultative methodology to minimize initial time to value, accelerate adoption and maximize client success while providing a world-class customer experience to our enterprise customers.

* Help define our customer experience and build a world­class customer organization.
* Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer
* issues.
* Understand the People.ai (people.ai) product and databases better than anyone else in the world.
* Manage the implementation and rollout of our software at our largest customers.
* Escalate unresolved issues that require more in­depth knowledge to leadership and engineering in a proactive manner.
* Contribute to our internal and external knowledge base by creating help center content for employees and customers.
* Partner with our engineering team to resolve sticky customer issues.
* Partner with our product team to create clear, concise, and engaging release notes.
* Help design, develop, and cultivate the People.ai (people.ai) community forum (and the People.ai (people.ai) community of users more broadly).
* Go above and beyond your job description to ensure our customers love us!

* 3+ years of experience in technical implementations or project management Strong analytical, troubleshooting, and problem solving skills
* Track record of delivering large scale SaaS implementations in complex enterprise environments 
* Ability to manage and deliver multiple ENT customer projects in parallel and on schedule.
* Experience working with IT, InfoSec and technical groups to navigate complexity and change management
* Ability to build and cultivate business and technical stakeholder relationships with Enterprise customers 
* Proven history of partnering with product and engineering teams to prioritize customer requirements, drive product improvements to maintain a competitive edge and contribute to overall product roadmap
* Understanding of GTM motions, roles, and metrics across Sales, Marketing and Customer Success teams
* Technical background with experience delivering consultative engagements at a management consultancy or technology companies as part of  Customer Success, Value Engineering, Pre-Sales teams is preferred
* Basic knowledge and proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
* Background in scoping and selling service offerings and services project management is a plus
* Experience working with Marketing, Sales, Revenue Operations teams is a plus.
* Strong project management background; proven ability to execute large software deployments successfully.
* A desire to work closely with customers in sometimes tough situations Strong written and oral communication skills
* Knowledge of HTML/CSS (or similar) 
* Bachelor's degree in a technical field such as Information Technology/Systems, Computer Science, or Computer Engineering

People.ai is headquartered in San Francisco, CA and is backed by Silicon Valley’s top investors, including Y-Combinator, Lightspeed Venture Partners, GGV, Index, and Shasta. 

#solutions implementation onboarding customer success solutions engineer

Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.

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