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At PatientPing, we are dedicated to revolutionizing healthcare through lightweight, effect

National Health Plan Manager

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National Health Plan Manager
Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description
We are actively recruiting a full-time National Health Plan Manager, accountable for accelerating live ARR (annual recurring revenue) for our largest nationwide Health Plans. You will engage new national customers during the sales cycle, partnering with Growth to understand the customer organization, pain points and reasons for buying and charting out a viable onboarding and ongoing customer engagement plan. You will also be responsible for transitioning existing national accounts from our regional management teams where appropriate. 

The National Health Plan Manager will be expected to develop direct customer relationships and deepen our understanding of business needs, product fit, and industry trends, Working closely with our Payer Growth team. you will be expected to create and keep relevant a portfolio of cross-functionally unifying account game plans, which identify growth opportunities and surface product dependencies. You will also leverage the functional subject matter expertise of our Market, Customer and User Success Teams. 

Location is flexible (Boston preferred) and you should be willing to travel up to 25% to customer headquarters throughout the US. 

What Success Looks Like:
In 3 months...
Execution
•Set aspirational quarterly Live ARR growth targets for your portfolio of accounts
•Formed working relationships with highest priority customers and their super users
•Developed a detailed understanding of the internal workings of each of your national account customers: headquarters agenda vs. regional market dynamics, who’s growing, why they buy, how we create value, and why they renew
•Demonstrated proficiency using our Product
•Understand your users: why they engage with the product, how they use it, care coordination workflows we support, and what product gaps block account growth 

Management
•Established strong relationships with regional Operations and Growth team members
•Surfaced opportunities to drive greater alignment with other teams 

In 6 months...
Execution:
•Establish strong business relationships with leadership teams within each of your National Customers
•Demonstrated achievement of quarterly Live ARR targets by successfully driving go-lives, retention efforts and up-sell/new booking efforts
•Expanded into new parts of our health system customers organizations (e.g., into new patient programs, segments, facilities, geographies)
•Become the primary decision-maker relationship owner for your customers
•Advocated for and aggressively rolled out key product and workflow opportunities to increase network density, defensibility and engagement 

Management:
•Outlined clear plan to efficiently scale team with growth
•Demonstrated track record of recruiting exceptional talent
•Established data-driven management infrastructure leveraging insights from Market, Customer and User Success
•Forged complete alignment on regional priorities with Growth and Product 

In 12 months...
Execution:
•Demonstrated acceleration in Live ARR growth
•Closed majority of account vulnerabilities through white glove service
•Recognized as thought partner by high profile customers and partners 

Management:
•Shown scale across a strong and collaborative team
•Created strong relationships between Regional Management and rest of organization 

What You Need:
BA/BS degree
Passion for keeping up with the complexities of healthcare, including:
•Knowledge of healthcare delivery system and regulatory dynamics in region
•Reimbursement models
•Interoperability/healthcare tech trends
•Experience with relevant business models:
•Regional roll-out business with local network effects a plus
•Enterprise SaaS businesses with consumer-like user experiences a plus
•Hands-on or consulting provider side experience

Relevant functional expertise:
•Business development: understanding market dynamics, interests of various stakeholders and how to activate a community
•Experience with account and market management: P&Ls, contracts

Ownership mindset:
•Highly accountable and comfortable “owning a number”; drives a sense of urgency
•Demonstrated track record of owning senior executive relationships
•Strong self-starter with a track record of proactively getting things done

Competencies:
•Outstanding written and verbal communication, organization, and project management skills
•Experience bringing structure to ambiguous situations through smart analytical strategic problem solving and process development
•An entrepreneurial, motivated, curious, insightful, and determined attitude

What You Get:
•Join one of the fastest growing health tech companies in the country
•Have the autonomy to build something with an enthusiastically supportive team
•Learn best practices from world class investors and advisors
•Become an expert on healthcare delivery transformation, and work closely with the country’s most innovative health systems
•Receive cash and equity compensation with health, dental, and other benefits




PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.