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The full-stack Internet of Things platform. Connect your devices to the web.

Senior Product Manager - Cloud Platform

$120k – $155k AngelList Est.
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Particle is hiring an experienced Senior Product Manager for its critically important Cloud Platform product area. As the product leader for the Cloud Platform team, you’ll be responsible for designing and delivering amazing IoT management tools that enable Enterprises and product creators to rapidly deploy and scale IoT solutions on the Particle platform.  

Particle provides an all-in-one IoT platform that includes MCU-based hardware, our embedded Device OS, cellular connectivity, and cloud platform as a part of a single managed service for IoT product creators. Because of this unique all-in-one approach, we’re able to make building and deploying IoT solutions much simpler than the majority of solutions in the market.

A core component of Particle’s fully integrated solution is its cloud platform — the suite of software tools that enable product creators to remotely oversee their IoT solution. The Cloud Platform breaks down into two main offerings:

* Device Cloud: Management tools and connectivity infrastructure for IoT devices. All Device Cloud capabilities are accessible via a visual interface, the Particle Console, and are also exposed for programmatic use via REST APIs.

The Device Cloud includes fleet management capabilities like over-the-air (OTA) firmware updates, device diagnostics, and SIM lifecycle management. Device Cloud’s device connectivity infrastructure enables secure, bidirectional communications to and from devices.

* App Cloud: Cloud application and data management tools for IoT products. The App Cloud’s flagship product is Particle’s IoT Rules Engine, a drag-and-drop IoT application builder. In addition, Integrations provide Enterprises robust and reliable data connectors to send telemetry from devices to downstream ERPs, CRMs, and more.

As the Senior Product Manager for the Cloud Platform team, you’ll be responsible for building and articulating an inspiring product vision for Particle’s customer-facing cloud products that align with and enable the company’s high-level business objectives.

You will be responsible for leading a growing cross-functional team that includes engineers and designers to turn that vision into a reality. You will also be trusted with overseeing existing mission-critical Cloud Platform products in order to ensure those products exceed the quality and reliability expectations of our existing customer base.  

Specific examples of what the Cloud Platform product manager will be responsible for are:

* Developing Particle’s Enterprise Device Cloud offering to equip our most important customers with the tools they need to deploy products at increasing scale 
* Unifying Particle’s developer tools with its fleet management experience to smooth the path from prototype to production
* Adding new device communication primitives to achieve a complete set of telemetry methods that meet evolving customer needs
* Design and implement elegant solutions to cloud product gaps identified by customer success and developer support teams 

Our ideal product manager has had experience driving the roadmap for high-growth enterprise software platforms, has a thorough attention to detail, can clearly communicate complex ideas to both technical and non-technical audiences, and is equally excited about 99.999% reliability as they are about new feature design. 

Investment in our people is critical to who we are as a company. From extensive onboarding to 360 feedback to your very own Culture Ambassador, you’ll have the tools navigate your own success from the start. From there, you’ll work with your manager to create your own growth path and the coaching to achieve it.

What you’ll do

* Define and steward the roadmap for Particle’s Cloud Platform, including writing product requirements documents (PRDs) to effectively articulate your vision for the product
* Determine and prioritize feature and bug backlogs in partnership with a corresponding team of engineers and designers 
* Design best-in-class interfaces for customer-facing management tools — both visual interfaces (i.e. Console UI) as well as programmatic interfaces (i.e. APIs)
* Project manage technical execution of prioritized initiatives alongside a Tech Lead and team of engineers
* Enable non-technical teams to effectively leverage new products and features through collaboration on launch activities, overseeing internal trainings, writing documentation, etc.
* Partner with other product/engineering teams to execute on longer term product vision and/or ambitious product “moonshots”
* Conduct regular customer discovery and user research activities to influence product strategy

You should have

* BA/BS Required
* 5+ years of experience in a product management role in a high-growth startup environment 
* Extremely strong verbal, visual, and written communication skills, and can message appropriately for all levels of the organization
* Previous experience leading a team of engineers through product releases, from kickoff to delivery
* UX/UI experience designing intuitive interfaces that solve address customer needs
* Previous experience designing and building customer-facing APIs

Nice to have

* Previous experience with developer tools (like IDEs)
* Previous experience writing code — as a professional engineer or as a hobby

What’s in it for you

* Stock options
* Flexible and open vacation policy
* Home internet reimbursement
* $1000/year learning & development stipend
* Monthly mentorship stipend
* Generous parental leave policy

About Particle

Particle is the most widely-used Internet of Things (IoT) platform. We've built the largest community of developers and engineers in the industry, and we've shipped hundreds of thousands of devices to 170 countries. Hundreds of IoT products, from smart home appliances to industrial equipment, are built on Particle's platform. We are committed to making it easy for anyone to get their products online, and we support product creators of any size — from Fortune 500s to blossoming entrepreneurs.

We are inspired by our mission of enabling the next technological revolution, and by the incredible products that people build on our platform, especially those with a positive social impact in the Particle for Good (particle.io/for-good)  program. We also support each other and our community by embracing our core values of caring, curiosity, openness, trust, and joy.

Everyone is welcome at Particle. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace, and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

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