Avatar for Parsley Health

Advanced medicine, wellness, and nutrition from doctors who care.

Membership Experience Advisor

Apply now
*Team*
Parsley Health is an ambitious, mission-driven team that’s reinventing primary care to help people live healthier lives.

Through our advanced whole-body approach, Parsley Health has helped thousands of people reverse and prevent health problems while achieving their health and wellness goals. Our work is inspired by our patient’s journey and our actions are focused on impact and results. We thrive in a dynamic, high-paced work environment, while appreciating what it means to be healthy and well.


*You*
In this role, you will be responsible for day-to-day tasks of the membership experience team. You will work closely with the clinical and operations teams to offer a best-in-class member experience that scales reliably. As your primary objectives in the first 6 months, you will be responsible for hitting growth targets through consultation calls, collecting and analyzing feedback to identify ways we can improve our experience, and working on projects to create a more delightful membership experience.

You are obsessed with the member journey and love to continuously refine the experience of our members. You enjoy digging into the details of how things work and when facing a member issue, are motivated to not only immediately find a member-friendly solution, but put the processes in place to ensure history does not repeat. As a guiding light, you will proactively look for opportunities for Parsley to enhance the service it provides to its members and aim to better understand where we can address issues our members are facing.

*Role*
-Conduct consult calls (sales) with interested members weekly.
-Support analysis of the end to end experience of Parsley Health members using available data, interviews, and focus groups.
-Speak with current and prospective members, ensuring they are engaged and satisfied as well as collecting feedback.
-Own the membership renewal process.
-Serve as the “voice” of the customer, regularly interacting and working with the leadership team to inform business decisions and shape new product conversations.
-Analyze membership cohorts to identify opportunities for improvement in satisfaction and retention.
-Manage the integrity of member data within our CRM platform

*Qualifications*
-2-3 years of experience in customer experience or member relations within a fast-moving company with clear examples of improving the customer experience.
-Attention to detail with excellent organizational and project management skills.
-Highly refined communication skills across phone, in-person, and electronic messaging conversations; experience managing difficult customer situations a plus.
-Get stuff done attitude.
-An interest and passion for your own health and wellness and that of others.

*Benefits*
-Competitive salary
-Equity stake
-Free Parsley Health Complete Care membership!
-Medical, dental, and vision insurance
-Commuter benefits
-Generous 4+ weeks of paid vacation

*Please apply on our website, parsleyhealth.com/careers/*

Meet your team

People you would work with in this role

Day Jiménez

Avatar for Day Jiménez
VP Design @Parsley Health. Previously @Canary, @Airbnb, @Work-Bench and more • Make, better!

Alex Hantman

Avatar for Alex Hantman
Business ops at Parsley Health, lauded by Fast Company as doctor’s office of the future. Previously strategy and ops at Spreemo Health (acquired Aug '17).

Arsie Jiwajinda

Avatar for Arsie Jiwajinda
People Operations focused professional with a strong emphasis on organizational development and team culture.

Robin Berzin MD

Avatar for Robin Berzin MD
Physician/Founder/CEO of Parsley Health | IFM Digital Health Advisor | Columbia UPenn Mount Sinai Hospital | Cureatr | Passionate about reinventing health care

Healthcare benefits

Equity benefits

Generous vacation

Commuter benefits

More jobs at Parsley Health

View all jobs

Introduce Yourself

Apply now

Executive Assistant

Apply now

Frontend Engineer

Apply now

Lab Manager

Apply now

Senior Backend Engineer

Apply now