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We combine real humans and modern tech to deliver extraordinary business travel.

Travel Agent (Day)

$25k – $35k • 0.0% – 0.1%
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An audacious mission

Today, business travel is complex because of competing interests, opaque industry practices, convoluted systems, and bad software.

But we believe that travel is a force-multiplier for growth.

Travel connects teams to their co-workers, partners, and customers. It enables new opportunities, produces unexpected collaboration, shifts perspectives, and empowers people. Through travel, we become closer to each other, and to our own humanity. We live fuller lives and build better businesses.

That’s why we’re here. Our mission is to grow people-first teams. We accomplish this by building world-class products that make travel delightfully simple for companies of all sizes.

The role

We believe that customer service is the entire business, not just part of the job. We fulfill our mission by hiring the best talent as ambassadors for our brand and the voice of our service. As a part of our travel team, you will help support the thousands of travelers who use Pana everyday by serving as the primary point of contact for our users.

You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings. Your work will include regular elbow grease to help improve our supply systems, technology integrations, and content team to deliver the best possible information, options, and experiences to our users. You will also actively participate in making our product better by collecting and effectively communicating user feedback to the rest of the team.

This is a contract-to-hire position with a standard 12-month contract duration and the opportunity to grow into a full-time more senior position, which affords you full benefits, unlimited vacation time, and the chance to earn equity.

Life on the Travel Team (Night)

- Research, book and manage travel for employees at some of the fastest growing companies in the world.

- Help companies organize the perfect trip for a candidate's onsite job interview.

- Battle vendors (probably Frontier) on behalf of our members to recover lost baggage, get trips refunded, etc.


Requirements

- BA/BS (or MA/MS) from a top university or equivalent experience.

- A background in one or more of the following: travel industry, customer service, or material travel experience.

- Available between 8am and 12am MT.

Meet your team

People you would work with in this role

Nina Greene

Avatar for Nina Greene
Transforming candidate and new-hire travel at Pana
Founder at Pana • Ex: Analyst at @Detroit Venture Partners, Consultant at @SM Super Malls • FInance from CU-Boulder
Founder at Pana · Ex: iOS at @Flipboard, iOS at Everlater, iOS at MapQuest · CS from CU-Boulder.

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