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E-commerce delivery made convenient!

Technical Writer

€50k – €65k • No equity
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The journey of Paazl is expending which means we are looking for you! As we make the e-commerce delivery experience convenient we need great employees that can help us offer the best delivery options in any market. Together we will help brands & retailers to win over international, growing markets. On top of that you get to join a young, fun and ambitious team.

Currently we are looking for a Technical Writer to join our Development team. In this role you will produce high-quality documentation that supports our software platform and will compliment & clarify our product. What does this mean?

YOU WILL BE RESPONSIBLE FOR:
• Working with our Agile development team, customer support desk and integration consultants. To obtain an in-depth understanding of the Paazl software platform and the documentation requirements.
• Producing high-quality online documentation that is easy to find, easy to use and easy to understand and that is in line with Paazl’s branding.
• Documenting the Web App, REST and SOAP API’s.
• Providing input for contextual help in graphic user interfaces and for error messages
• Creating video tutorials to help end-users use a variety of applications.
• Analyzing existing and potential content, focusing on reuse and single-sourcing
• Creating and maintaining Paazl’s information architecture and thinking along with process improvements.


YOU ARE:
• Able to think through the needs of the reader to create the right content for that designated target group.
• Pro-active, hands-on, acts pragmatically, accurately and is focused on providing the right solution for an optimal result and knows how to achieve this in practice.
• Strongly analytical, process and concept-driven with critical eye as to usability and UX.
• Structured, able to safeguard and communicate information internally/externally with precision.
• Able to lead people and create support where necessary (socially and contextually aware, result-oriented).
• Able to view technical documentation through the user’s eyes in order to translate feedback to product needs.


WHAT TECHNICAL SKILLS DO YOU BRING?
• Experience in delivering high-quality documentation paying attention to detail.
• Experience in quickly grasping complex technical concepts to translate then to understandable text, pictures & video’s.
• Knowledge of preferably Zendesk Guide, HTML, CSS, Madcap Flare, Swagger UI and YAML.
Furthermore you have:
• A university degree
• 3-5 years of experience of proven experience in technical writing & software documentation.
• Native in the English language (both verbally and written).
• Familiarity with the e-commerce industry.


WHY SHOULD YOU JOIN US?
• You will join a great work environment with a young ambitious team.
• You will join a very dedicated, multi-cultural team of 50 professionals located in Amsterdam and Kiev.
• Our platform facilitates millions of deliveries around the globe, so the world is really your playground.
• You get to work with leading brands and retailers such as Under Armour, Hunkemöller, G-Star, Greetz and Rituals.
• We aim to build better software by leveraging the combined powers of everyone, so including yours.
• We are expanding into new countries, so you’ll be part of an amazing international growth journey.

WHAT DO WE OFFER?
• A growing international environment in e-commerce delivery.
• A salary that fits your experience & a development plan to guide you.
• 25 holiday days & 2 days extra off for being present at the office throughout the year.
• Flexible hours and working from home possibilities.
• Boxing classes on our rooftop for the sporty employee.
• Lunches as a team to connect on a social level.
• A rewarding referral scheme when bringing your network on board.

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