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Omnichannel device and app support

Product Designer

$40k – $120k
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Ozmo is a software company that builds products to solve all technology issues at scale. We build complex software that simplifies the support experience for consumers and support agents. Ozmo is seeking a product designer who is smart, curious, and loves the challenge of solving problems that improve people’s lives. You will collaborate with a fun and close-knit agile team to design, test, implement, and continuously iterate on new features and products for our customers.

What's it like to work at Ozmo? We're a growing technology startup with a history of delivering innovative solutions. Ozmonauts share a common goal of helping people around the world master complex technology and we do this by creating best-in-class software solutions. We are innovators and technology lovers. We stay up-to-date on all of the latest devices and possess a deep love for learning. Being an Ozmonaut means being a part of something bigger than yourself and always, without fail, being willing to help others.

As a product designer in our Blacksburg, VA office, you will tackle complex problems and work to help our users feel more confident using technology through our support products. You will be involved end-to-end in the design process including creation of design concepts, developing interactive prototypes, devising and conducting experiments, and delivering applications that create measured value for our users.

Great skills/traits to have as an Ozmo designer:

End users first. You keep the end users first in your work but understand that different voices within our business contribute to priorities. You work to solve our unique problems in a way that’s best for the people using the product.

Curious. You never forget there are people at the other end of the screen using our products. You love observing people and their habits. Empathy is one of your favorite words.

Strategic problem-solver. You demonstrate and defend your process for arriving at design decisions. You never do something, “Because it looks good."

Team idea-tor. You don’t stop at the first idea that comes to you. You know how to pull together a cross-functional team and lead a productive ideation session.

Creating prototypes. You can turn static wireframes and designs into interactive flows. You can scope and create prototypes for usability testing. You know showing is better than telling when it comes to UX. You like Framer and InvisionApp.

Usability testing. You know how to plan, set up, execute, and analyze usability tests. You like rainbow spreadsheets and making popcorn to watch recordings. You’re familiar with remote testing tools like usertesting.com as well as conducting in-person tests.

Designing in systems. You understand how design systems are built. You know when to follow and when to break established interaction patterns. You champion consistency, flexibility, and reuse. You like Atomic Design, pattern libraries, Sketch, and Zeplin.

<code>. You know enough about HTML, CSS, and front-end frameworks that you can communicate with engineers. You know how to get your designs rock solid before release. You’re not afraid to open the web inspector to get it right.

Spread the design love. You champion design thinking in your company and help spread knowledge. You reinforce interest in maintaining a user-centric process.

Perspective. You bring your own perspective to the table. You don’t always just tell people what they want to hear. You have hobbies and interests outside of design that influence your style.

Smarty pants. You have a Bachelor’s degree in a relevant field (Graphic Design, HCI, Visual Communication, UX Design, etc) or you have relevant agency or extensive UX and UI design experience.

Bonus skills:

Experienced. You have at least 3 years experience designing responsive web apps, websites and design systems for a SasS product.

Support. You have experience working with customer support systems and designing for customer support agents and support-seeking consumers.

Agile. You have worked in an Agile environment before. You know things like sprints and Scrum.

Researcher. You’ve had experience leading customer research and other open-ended research inquiries.

Number-lover. You have experience crunching numbers and manipulating benchmark data. You understand how to track and interpret metrics so that they can influence product decisions.

Mobile designer. You have some experience designing and launching Android and iOS apps.

This is an onsite position at our headquarters in Blacksburg, VA. Ozmo offers relocation assistance for candidates and their families. Come learn why Blacksburg is consistently ranked as one of the best places to raise a family and enjoy the outdoors.

You must be legally authorized to work in the US.

Meet your team

People you would work with in this role

Emily Pote

Avatar for Emily Pote
Senior Human Resources Manager at Ozmo
Ozmo Co-founder and CEO. Previously co-founded Modea.
Lifelong entrepreneur responsible for co-founding Ozmo and Modea.

Christina Sullivan

Avatar for Christina Sullivan
Senior Marketing Manager at Ozmo

Amelia Liarakos

Avatar for Amelia Liarakos
I am a product design generalist looking to solve real human problems through inclusive and meaningful design.

We've got you covered

Full-time employees receive excellent health insurance with a choice of plans, plus dental coverage. Ozmo’s short-term and long-term disability insurance mean you’re covered if ever injured or sick, and we offer group-term life insurance.

Saving for retirement

Ozmo offers a 401k plan through Vanguard with employer matching so you can save up for that waterfront retirement home with a little help from Ozmo.

Vacation time

Ozmo offers plenty of paid time off because we know that it’s important to have a life outside of the office. We encourage employees to use their vacation days to travel the world, relax, recharge and come back to work ready to rock.

Gym memberships

Healthy Ozmonauts are happy Ozmonauts. All employees get the opportunity to sign up for discounted gym memberships. If yoga is more your speed, we offer employee discounts for that too. Namaste.

Bring your dog to work

Who doesn’t love having furry friends in the office? "Dogmonauts" are a part of the family here at Ozmo. Whether they want to play on the terrace or nap under your desk, we welcome your doggo in the office.

Career growth

Employees do their best work when they feel challenged and valued. That’s why all full-time Ozmonauts have the opportunity to work alongside their manager to build a career development plan tailored to their goals and interests.

Learning through ozmosis (literally)

Every Friday we hold an Ozmosis where any member of the company can present any topic that they’re passionate about. You’ll have the opportunity to learn about things like making beer, 3D printing, rodeo, tap dancing, travel and much more.

Party time

Ozmonauts party it up big time twice a year: once at our annual summer picnic with an intense Family Feud tournament, grilling out and tubing on the river, and once at our themed holiday party where really anything goes.

Arcade and game room

Being an Ozmonaut means sometimes letting your geek flag fly. We embrace that with a game room with every system imaginable so you can get your game on. We even have a custom arcade machine built from the ground up by Ozmonauts.

True equality

Ozmo believes in equality. We’ve signed the Equality Means Business pledge, which is a promise to our community that Ozmo is a safe and welcoming place for lesbian, gay, bisexual, and transgender people.

Ozmo at a glance

Omnichannel device and app support

Ozmo focuses on Telecommunications and Customer Support Tools. Their company has offices in Blacksburg. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.ozmo.com or find them on Twitter, Facebook, and LinkedIn.