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Where kids love learning

Director of Community

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The Company

Outschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.

We're an experienced team with past accomplishments at Airbnb, Square, Apple, Uber, Udemy, Amazon, Google, and many startups. We came together because we wanted to make a difference in education and saw the opportunity to empower learners, teachers, and parents.

Our business is growing explosively and as of August, 500,000 learners have taken more than over 2M class hours. We've already more than doubled our team since the beginning of 2020 from 25 to 70 to keep up with growth. We’ve raised $57M since founding with most of that still in the bank. Our sales have grown 2000% in the past year to reach a run-rate of more than $100M.

Now, in the face of mass school closures, our product and expertise has become central to many more families and organizations than ever before. We're committed to access and impact so we founded outschool.org to offer financial assistance to families in need.

The Role

For Outschool users, interacting with other community members is a fundamental part of their customer experience. Our teachers rely on each other for advice, ideas, and emotional support. Our parents seek advice from each other on what classes to take. Our learners interact with each other every day in their classes. Over the past few months, our community has grown to thousands of active teachers, and hundreds of thousands of active parents and learners, all of whom rely on each other and us more than ever. The Director of Community will lead and grow our community team to deepen and broaden these relationships.

WHAT YOU'LL DO:

  • Lead the community function at Outschool as part of the customer experience team
  • Create thriving, inclusive communities for parents, teachers, and learners
  • Drive growth, engagement, and retention via community initiatives
  • Collaborate with marketing, support, and other stakeholders
  • Manage our groups and forums for Outschool users
  • Collaborate with marketing to manage our public-facing social channels
  • Manage and grow our community team
  • Adopt and amplify our culture
  • Promote diversity, equity and inclusion

WHY YOU'LL SUCCEED:

  • You have 4+ years experience managing large online communities
  • You have 4+ years experience hiring, leading and managing community teams
  • You’re a senior leader with a track record of success
  • You have experience with education, marketplaces, or parent-oriented companies
  • You are a strong voice of the customer and can drive change within Outschool
  • You’re able to build process, structure, and teams
  • You bring a creative spark to your work
  • You can make tough judgment calls and handle sensitive situations before they escalate
  • You have strong written and verbal communication skills

Outschool is an equal opportunity employer. We view diversity as a moral imperative and a competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.

Must be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.

Location
San FranciscoRemote
Hires remotely in
Canada • United States
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Nick Grandy

Avatar for Nick Grandy

Outschool at a glance

Where kids love learning

Outschool focuses on Information Technology, Education, Marketplaces, K-12 Education, and Underserved Children. Their company has offices in San Francisco. They have a mid-size team that's between 51-200 employees. To date, Outschool has raised $55.02M of funding; their latest round was closed on August 2020.

You can view their website at https://outschool.com/ or find them on Twitter, Facebook, and LinkedIn.

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