Business Acceleration Platform
Customer Delight Manager₹3L – ₹5L
Customer Delight Manager is responsible for working with our customers driving them towards better product adoption, implementing best practices related to user engagement, customer happiness and retention in terms of renewal/upsell/cross sell.
This is a customer-facing role requiring excellent written and verbal communication skills. You would need to work with cross functional teams internally to ensure smooth onboarding and continued success for the customer while using our product.
Job Description :
- Identify and monitor key metrics to assess the customer's health and satisfaction related to the use of our platform
- Engage via periodic business reviews and regular calls with larger accounts to driving them towards the established goals and KPIs
- Work closely with sales team to ensure renewals of key accounts
- Work with the engineering and support team acting as a point of escalation for any technical issues faced by the customer and sharing timely updates for upcoming features
- Understand the customers' business requirements and provide them with the necessary resources to fulfill those requirements
- Strategize engagement with smaller accounts via webinars, events, email campaigns etc.
- Work with the tech team to understand updates to the product and how it would impact our customers
- Effective relationship management with customers
- Minimum 1-3 year experience in customer success or equivalent roles is preferred
- Experience using CRM software, Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
- Outstanding written and verbal communication skills
- Experience with technology/internet companies (SaaS products) is an added advantage
- Engineering Graduate
Oust Labs Bangalore at a glance
Oust Labs Bangalore focuses on Mobile and Enterprise Software. Their company has offices in Bengaluru. They have a small team that's between 11-50 employees.
You can view their website at http://www.oustlabs.com