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Empowering clinicians and caregivers with the best learning experience possible

Institutional Account Manager

$60k – $80k AngelList Est.
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***To apply: follow instructions here
No other applications will be considered.

Overview

Our rapidly scaling medical education technology company is seeking an Institutional Account Manager to join our Customer Success team. In this role, you will act as a liaison in order to ensure that our partner institutions are receiving the best learning experience possible.

This is a hands-on position in a unique, distributed start-up environment, so we are looking for a candidate who is not afraid to roll up their sleeves to do the work and to collaborate with team members across the organization.

About Osmosis

Our mission is to “Empower the world’s clinicians & caregivers with the best learning experience possible.” To this end, we have an audience of millions of current & future clinicians as well as patients and family members. Members of the Osmosis learning platform and video library to learn efficiently and excel in classes, board exams, and in the clinic.

We are a team of creative, approachable, and driven entrepreneurs, researchers, and clinicians who are passionate about improving healthcare and education. At Osmosis, we collaborate in a distributed environment and value highly-motivated problem solvers who manage their time efficiently, communicate earnestly, work effectively, and understand the importance of life-work balance. We do everything we can to make sure our teammates are successful personally and professionally.

About the Role

As an Institutional Account Manager, you will work closely with our Director of Customer Success and our Institutional Engagement team to ensure that students, faculty, and administrators at our partner institutions have a productive and positive experience on our platform:

*Key Responsibilities *

The responsibilities for this role include, but are not limited to:

Managing direct and indirect relationship-building with prospective and current institutional partners in the US and abroad. This work includes:

  • Curricular Mapping
  • In-person visits and related travel
  • Monthly correspondence
  • Sending swag and marketing collateral
  • Overseeing implementation of Osmosis product at partner institutions via one of several methods: manual rostering, SAML-based Single sign-on, and Learning Management System integration
  • Identifying opportunities to connect partner institutions with other Osmosis teams to provide additional support or assist with relationship building
  • Providing product and usage updates to institutional partners through email communication, video meetings, and online webinars
  • Supporting Institutional product team by sharing user feedback; bug/product reporting; attending Product Retreats; consulting on new product ideas and designs; QA testing
  • Effectively resolving customer enquiries in a considerate, personalized and timely manner

This position is full-time remote.

Qualifications

  • Demonstrated experience providing customer support, primarily through written-communication
  • Genuine passion for customer support and a strong understanding of the role it plays in making a customer-centric team successful
  • Post-secondary degree or equivalent experience
  • Previous experience implementing technology solutions at higher education institutions
  • Knowledge of web-based technology and the ability to explain technical problems clearly and succinctly
  • Mastery of English and excellent in-person & written communication skills
  • Adaptable. You are flexible and versatile with projects, goals, and strategies. You move quickly with change and stay open-minded
  • Proactive. You are able to seek out new ways to help and problem-solve with your team members.
  • Entrepreneurial. You are a proven executor and work with urgency to produce excellent results with limited time and resources
  • A passion for Osmosis’s mission, vision, and values

Preferred attributes

  • Previous experience working with email-driven support for a web-based application
  • Previous experience providing customer service in a dynamic startup environment

Osmosis is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

***To apply: follow instructions here
No other applications will be considered.
*

Location
Los Angeles • Milwaukee • PortlandRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Meredith McCullick

Avatar for Meredith McCullick

Osmosis at a glance

Empowering clinicians and caregivers with the best learning experience possible

Osmosis focuses on Healthcare, Medical, Education, and Medical Professionals. Their company has offices in Baltimore, Utah, and Remote. They have a mid-size team that's between 51-200 employees. To date, Osmosis has raised $6.8M of funding; their latest round was closed on May 2019.

You can view their website at https://www.osmosis.org or find them on Twitter, Facebook, and LinkedIn.

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