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Robots for biologists

Technical Support Representative

$45k – $55k
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The Technical Support Representative is responsible for creating great relationships with our customers starting the moment they purchase an Opentrons robot. You will be a key representative of our company, helping customers use what may be their first lab robot to simplify and accelerate their scientific experiments.

In this role, you will help customers learn how to use our robot, provide technical support across both software and hardware, and help customers develop automated protocols for their labwork.

Core Responsibilities:

- Work directly with customers over chat, phone, and videoconference to troubleshoot our robot’s software and hardware.
- Support customers in developing automated protocols for their scientific experiments.
- Help develop best practices and tools for a growing Support team and customer base.
- Contribute to a library of written and recorded support content and resources.
- Collaborate with hardware, software, and science team to develop and test new products.

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