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OpenSensors provides the next generation smart Building Management Systems

Technician / Project Manager

£45k – £55k • 0.1% – 0.5%
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* Project planning and managing the deployments of our sensor networks
* Conducting pre-deployment site surveys and network testing
* Liaising with a client’s onsite tech and facilities teams to prepare their site for installation
* Configuring LoRa WAN networks, WIFi networks, 4G routers and switches
* Pre-deployment soak testing of hardware
* Preparing project kits for each deployment
* 2nd/3rd-line hardware and end-user support
* Lifecycle management of hardware
* Writing technical documentation
* Escalating product feedback to the Product team

Please note that role involves travel and working on customer sites.

Skills and attributes you have:
* A clear passion for technology, both personally and professionally
* 3 years or more field experience in a technical role deploying IT hardware (such as Macs or Chromebooks or iPads or WiFi APs or IoT)
* Technical Coordinator certification(s) or above
* You’re an experienced project manager with a demonstrable methodology and track record
* Experience working within mixed-technology environments, supporting SMEs or Enterprise level clients
* Comfortability working with and building positive relationships with senior technicians and non-technical executives
* A real flair for troubleshooting technical issues and or process optimisation
* You’re incredibly organised and able to stay on top of complex projects with many moving parts and stakeholders
* You’re an attentive listener, but you also know how to steer conversations to keep them on track
* Ability to adapt to a rapidly changing environment within a small company, while focusing on responding strategically to our customer needs

Bonus points if:
* You have experience working with IoT
* You have experience within a helpdesk environment, working with Zendesk Support (or similar)
* You have experience remote managing a large estates of computers/devices and supporting their users
* You have worked for a startup / SaaS business

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