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The world's most advanced last mile delivery management platform.

Technical Support Engineer

$75k – $110k • 0.01% – 0.07%
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Do you like coding and communicating? Are you a problem-solver at heart?

We are looking for a technically-inclined, customer-obsessed engineer to join our San Francisco team as our Technical Support Engineer. You will work closely with our customers and their developers to help them get the most out of our products and ensure their success.

About Onfleet:

We're building an industry-leading platform for local delivery: logistics / backend, real-time operations dashboard, analytics, route optimization, driver tracking, and communications.

Hundreds of businesses around the world trust Onfleet to power millions of deliveries every month. Our customers, which include brands like Gap, United Supermarkets, Imperfect Produce, PF Chang’s, MedMen, and Urbanstems, span a variety of industries from grocery & prepared meals to pharmacy, cannabis, and retail.

We build tools and features aimed at solving practical problems around local delivery with an eye toward simplicity, efficiency and automation. We're looking for like-minded people who believe in the power of simple, intuitive products and are who are willing to grow with our team.

Our team is based in San Francisco, and graduated from Stanford’s StartX accelerator program. We have raised $5m in funding from amazing investors including CrunchFund, Winklevoss Capital, Haystack Fund, Stanford-StartX Fund, Gil Penchina, Andy Rachleff, and Lee Linden. Onfleet ranks #13 on San Francisco Business Times “Fast 100” for the fastest-growing private companies in the Bay Area, and ranks #124 nationwide on 2019’s Inc. 5000.


Onfleet Support team:

Onfleet Support is a group of 3 individuals, each of us contributing a unique set of skills and professional experiences. Our team is split between Onfleet’s San Francisco headquarters and Toronto, Canada to best serve Onfleet’s growing customer base. We value customer experience above all else, and are looking for someone to help us continue our legacy of excellence.

What you will do:

- Become the product expert for our web application, iOS app, Android app, and our public API, while working closely with Sales and Success on customer-raised questions.

- Provide customer support to Onfleet customers via Zendesk Support, taking ownership of technical issues, and working with Engineering to resolve advanced issues

- Reproducing, documenting, and escalating issues and bugs to the Engineering team

- Contribute to our open-source repository with developer support tools

- Participate in our on-call support for Enterprise customers and product outages

Requirements:

- You have 2+ years of experience in support engineering capacity at enterprise SaaS company or equivalent experience in another engineering-related role

- You are a team player and a great communicator

- You demonstrate an attention to detail and are passionate about your work

- You have a technical undergraduate (CS/EE preferred) degree or equivalent

- You have a strong command of at least one programming language, we primarily use Python and JavaScript (Node.js/CoffeeScript) but any language works

- You empathize and effectively communicate with technically-savvy, strategic customers (ie. extraordinary communication/analysis skills)

Nice-to-haves:

- You can communicate in a second, major world language

- You have experience with the following: HTML, HTTP, RESTful API, MySQL, MongoDB


Onfleet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Meet your team

People you would work with in this role

Alex Sjoman

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Via
Director, Support and Solutions Engineering @Onfleet

Mariana Muniz

Avatar for Mariana Muniz
Via
My expertise lies in skillfully overseeing customer success teams in enhancing customer service strategies and providing world class support.
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Health, dental and vision insurance

Generous employee stock options

Work from home Wednesdays!

Catered lunch on Tuesdays

Monthly stipend for commuting to work

+4 more

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