Automated Rentals with a Human Touch
Maintenance Operations Specialist
Job Description & Responsibilities:
The Onerent Maintenance Operations Team is responsible for efficiently maintaining all Onerent managed properties and keeping them in a safe and habitable condition at all times. This team fields any and all maintenance requests made by both tenants and/or property owners from all platforms; tenant portal, email, text, and/or phone call. The Maintenance Ops Team provides huge value to our customers by providing real time troubleshooting via phone, text, or email to resolve any applicable active issues. However if they’re unable to resolve the issue in house via troubleshooting they will then contact and coordinate with a 3rd party service provider to resolve the issue most efficiently. The Maintenance Ops Team is very unique as they interact and coordinate with all client facing aspects of our business; property owners, tenants, and service providers so solid communication skills and a great attitude are a must.
> Field any and all maintenance related requests. > Troubleshoot any and all applicable issues within the property.> Obtain estimates and costs from service providers. > Negotiate estimates and costs with handymen and other service providers on behalf of the property owner. > Obtain all approvals for service from property owners. > Coordinate all aspects of service with all included parties until completion.> Constantly update all necessary parties until and upon completion. > Coordinate invoices from service providers for tenants and property owners. > Inform and educate clients on Onerent standards and supporting processes. > Create, build, and maintain positive working relationships with service providers.
> High level communication skills.- Proficient in speaking conversational English (phone). - Proficient in writing conversational English (text & email). - Provide clear and legible communication on all platforms.
> High level customer service skills.- This team is a huge part of our customer retention. - Thus property owners, tenants, and service providers must be handled with a high level of customer service skills. - Create and build new relationships with clients and service providers.
> High attention to sensitive details.- Maintenance issues can become legal issues in which our information is vital.
> High level of personal organization.- Maintenance tickets come in at a high volume.- With over 1200 properties in 3 markets and 500+ incoming tickets a month, personal organization is key.
> Must be flexible and adapt to change.- Both in schedule and in process.We are a 24 hour team. - Our portion of the business is very fast paced and our supporting processes are forever changing to be more efficient.
> Must be a TEAM player.- This team is very tight knit and operates based on awesome team work. - Team skills are a must for a high volume of tickets and endorsements as it usually takes a number or specialists to resolve one issue. - Willingness to accept constructive criticism and help others when needed.
Onerent at a glance
Onerent focuses on Real Estate, Financial Services, Rental Housing, Property Management, and Real Estate Investors. Their company has offices in Seattle and San Jose. They have a mid-size team that's between 51-200 employees. To date, Onerent has raised $15.95M of funding; their latest round was closed on February 2019.