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Automated Rentals with a Human Touch

JUNIOR Customer Success Associate

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  • Handles escalations from tenants who have already moved in and are about to- CS tickets from the portal - CS tickets coming from Intercom/Talkdesk- Handling of any addendums required post-leasing - Termination of PMA - Any disputes that arise from tenant (ie. parking, HOA)- Handling of maintenance issues apart from MOP scope of support: *Pool repair *Patio/Pergola repair *Any item that is outside the walls of the house - Handling of the monthly utility charges - Notices (community and rent increase)- Key issues - Pest/rodent issues ### Qualifications
  • Excellent written and verbal communication skills
  • Preferably with knowledge or experience in handling Escalations.
  • Strong computer skills including databases, Excel and other software
  • Detail and deadline-oriented person
  • Preferably with retention background
  • Effective/strong problem solving and decision making skill
  • Great negotiation skill
  • Able to work under pressure

Onerent at a glance

Automated Rentals with a Human Touch

Onerent focuses on Real Estate, Financial Services, Rental Housing, Property Management, and Real Estate Investors. Their company has offices in Seattle and San Jose. They have a mid-size team that's between 51-200 employees. To date, Onerent has raised $15.95M of funding; their latest round was closed on February 2019.

You can view their website at https://www.onerent.co or find them on Twitter, Facebook, and LinkedIn.