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Smooth Insurance Experience

Customer Care Associate / Manager (Flexible working location)

$30k – $40k • 0.0% – 0.2%
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Join OneDegree Customer Care team and make difference to Insurance industry. This is an opportunity to become an early and critical member of a rapidly growing startup. We are looking for a Customer Care team member to support us in a fast-paced environment with being attentive to details and good problem-solving skill.

What’s the role?
- This role is critical to our company’s mission, as you will be the main point of contact for our customers and provide world class customer service
- Communicate with customers via social media, email, chat and phone
- Provide accurate product/marketing/account information to customers to resolve their issues
- Set up processes for assembling customers feedback and communicating this with our product team to improve OneDegree’s insurance experience
- Help write educational content and FAQ sections
- Build and scale a new team that owns the customer experience and works to exceed their expectations
- Provide support to other team, including claims, policy admin, account management and product development
- Non-Selling and no cold/warm call required
- 5-day week, Night and Holidays shift is required, flexible working hours and location

What skills do I need?
- Have working experience in customer support or customer-facing role
- Experience in General insurance industry or passed IIQE paper 1 & 2 will be an advantage
- Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
- Excellent written manners in both English and Chinese
- PC literate and able to type fast in both English and Traditional Chinese
- Well organised and good time management skills. Ability to streamline processes and prioritise issues, support multiple tasks and be responsive
- Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
- Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn
- Self-starter and good team player. Curious and interested in technology and new products
- Bonus: more experienced candidates will be considered as Manager, Customer Care
- High school certification or above, university degree preferred. Fresh graduates are also welcome

What can you expect from us?
- Competitive salary and equity package in a fast-growing start-up
- An entrepreneurial, international and highly motivated team with a flat hierarchy
- Great working atmosphere in a supportive and fast-paced environment
A team that will constantly challenge you and help you reach your highest potential.
- Package shown in USD annually

OneDegree at a glance

Smooth Insurance Experience

OneDegree focuses on Insurance and Technology. Their company has offices in Hong Kong and Taipei. They have a mid-size team that's between 51-200 employees.

You can view their website at https://www.onedegree.hk or find them on LinkedIn.

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