Solar System Performance Management & Servicing
Commercial Solar Performance Support Associate (weekends)
Omnidian’s mission is to protect and accelerate capital invested in residential and commercial solar by homeowners and businesses across the nation. Our proprietary technology monitors your system 24/7, covers maintenance for all hardware and software components, and includes the industry’s leading Cash-Back Energy Guarantee. If your system under-performs, we’ll make it right, and compensate you for energy lost.
The award-winning Solar Experts in our Seattle Operations Center are available toll-free and have live, real-time access to your solar performance data. Today, we are responsible for over 200,000 solar homes nationwide including the large-scale portfolios of our Fortune 1000 clients. And, we’ve been named one of the Top 100 Companies To Work For by Seattle Business Magazine for two years running.
SummaryThe Commercial Solar Performance Support Associate is a part time position on Saturday and Sunday from 9AM-5PM EST. They will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects, help identify and resolve performance issues with commercial solar systems, dispatch service technicians and provide technical support to customers and service technicians.
What You’ll Do
· Monitoring, alert management, and issue detection: Become proficient in multiple solar monitoring (DAS) platforms. Evaluate alerts within DAS portals and make informed recommendations to the asset owners when corrective actions are needed. · Service Coordination: Open and track tickets to resolve detected issues. Work closely with clients and field service partners to ensure all issues are resolved and tickets closed in a timely manner. Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed. · Technical Support: support client and site host customer communications; support field service technician communications; resolve escalated issues.
Experience You’ll Need
The qualified candidate is experienced with solar monitoring platforms and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. As a Top 100 Place to Work, you will represent Omnidian’s strong core values. Successful candidates will possess the following skills and experience: · At least 1 year of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance. · Experience with solar monitoring DAS platforms and alerts. Experience reading and interpreting solar system design drawings. · Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape. Required Knowledge, Skills, and Abilities · Strong ability to manage multiple priorities · Ability to independently make decisions and solve problems · Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors. · Highly organized and process oriented · Passion for learning new skills and concepts · Strong attention to detail and accuracy · Embraces change and can adapt to the needs of the business and team · Ability to remain focused and productive with tasks that may be repetitive · Ability to stay cool under pressure · Excellent written and verbal communication skills · Strong experience with Microsoft Excel· Proficient with G Suite (Gmail, Calendar, Drive, Sheets) · Working knowledge of CRM applications
Family medical, dental, vision, disability
Paid parental leave
Omnidian at a glance
Omnidian focuses on Solar, Internet of Things, and Residential. Their company has offices in Seattle and Washington. They have a small team that's between 11-50 employees. To date, Omnidian has raised $27.7M of funding; their latest round was closed on June 2019.