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Online Residential Investing. Free Listings. Real-time Offers. Automated Closings

Customer Experience Apprentice

No salary
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About Us:
Offrbox is the first online marketplace empowering buyers and sellers of residential investment properties to search, make real-time offers online, and close their transactions with just a few clicks. You don't need to know real estate, just want to learn more about it. This is an amazing growth opportunity for anyone interested in learning more about real estate tech, operations, customer success, investor, and e-commerce at an early stage company. We were selected as one of the top 50 startups to watch in NYC for 2017, and we want you to join us on this exciting journey!

We’re looking for an energetic apprentice to work alongside our ever-growing team in ramping up our customer success and marketing.

Your opportunity:
Onboard and support clients as they move through customer journey
Respond to client inquiries using Help Scout and Intercom.io
Research, review, and summarize user feedback; and identify site bugs/issues
Create content to onboard clients and explain product
You’ll be a critical part of identifying operations solutions, educating customers about the product, and cultivating the OffrBox brand

Your skills:
Working knowledge of how to enter, edit, and upload data into a database; extra points for experience with CRM systems
Creative and outside-the-box thinker with strong research and reliable communication skills
Remarkable interpersonal skills and patience with the ability to explain complex ideas simply and easily
High level of initiative and solid problem-solving skills with ability to analyze tasks and determine a course of action whereas knowing when to ask for assistance or direction
Ability to set up and manipulate Excel spreadsheets
Prior experience in operations, customer service/sales, and/or marketing
Preferable startup or salesforce experience (no previous real estate experience required)

Your commitment:
This is an unpaid internship
Can transfer into academic credit with approval from school
Eager to work on building your skills and achieving goals
Join us in our co-working space

If you’re interested in this role, let us know. Tell us what excites you, why you’d be a good fit, and what you want to learn. Looking forward to hearing from you!

OffrBox at a glance

Online Residential Investing. Free Listings. Real-time Offers. Automated Closings

OffrBox focuses on Real Estate, Web Development, Property, and Residential Real Estate. Their company has offices in New York City and Charlotte. They have a small team that's between 1-10 employees. To date, OffrBox has raised $500K of funding; their latest round was closed on February 2016.

You can view their website at https://offrbox.com/ or find them on Twitter, Facebook, and LinkedIn.

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