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Turn every agent into your best brand representative with Observe AI

Chief of Staff

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About Observe.AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

We are looking for an aspiring business leader to join the team as our first Chief of Staff to the CEO. In this high-visibility role, you will partner with the CEO and the executive team to ensure effective decision-making, execution and communication strategies are deployed across Observe.AI. We're looking for someone with experience in change management and high emotional intelligence to understand how to work with people and achieve shared outcomes. You’ll become an extension of the CEO and executive leadership team ensuring their time and attention are focused on the highest impact initiatives.

Key Responsibilities:
Act as a go-to liason, helping the CEO execute the company’s highest priorities on a given day or week while working on longer term special projects and strategic initiatives
Serve as a thought partner to the CEO, standing in during meetings and speaking on their behalf when necessary
Support the CEO in communicating overall business strategy, OKRs, and goals to each function, while helping set these goals at the beginning of every quarter
Strategize on special projects such as identifying and resolving issues on behalf of the executive team, maintaining a pulse on each business unit and ensuring teams are constantly aligned on priorities, building a strategy to sell into F2000 accounts, as well as cross-functional projects throughout the organization
Help the entire company work together more effectively through better process and documentation (i.e., buy and implement company wide tools to help us execute faster and better)
Structure company wide communication delivered in bi-weekly All Hands/Weekly CEO updates/Goal updates
PnL Management on quarterly basis working closely with the CFO
Communicating with investors while helping to prepare board decks, investment decks, executive presentations and other high-value collateral

Qualifications:
4+ years of experience as a start-up Chief of Staff or similar role such as operational experience in tech, consulting, and/or finance (MBA preferred by not required)
Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
Advanced decision-making skills, including ability to be proactive and adapt quickly
Strong people and thought leadership; ability to develop, mentor and coach others
Ability to thrive in an action-oriented, fast paced, cross regional, diverse, and dynamic work environment

Benefits:
Excellent medical, dental, and vision insurance options
Generous vacation and parental leave policies
401K plan to save for your future
WFH and lunch stipend to set you up for success during COVID-19
Fun events to build culture across the organization (virtual during COVID-19)

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit www.observe.ai.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records.
Regarding COVID-19:
With the spread of COVID-19 globally, Observe.AI’s offices will remain closed until further notice. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and new hire onboarding to be conducted virtually via Zoom video conferencing. All Observe.AI employees are currently working from home through the end of 2020.

Observe.AI at a glance

Turn every agent into your best brand representative with Observe AI

Observe.AI focuses on SaaS, Enterprise Software, Analytics, Artificial Intelligence, and Natural Language Processing. Their company has offices in San Francisco. They have a mid-size team that's between 51-200 employees. To date, Observe.AI has raised $33.3M of funding; their latest round was closed on December 2019.

You can view their website at https://observe.ai/ or find them on LinkedIn.

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