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Turn every agent into your best brand representative with Voice AI

Sales Engineer

$150k – $180k • 0.05% – 0.2%
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Voice AI Platform for Contact Centers

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative.

With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, and Emergent Ventures, Observe.AI’s headquarters is located in San Francisco with an office in Bangalore. For more information, visit observe.ai.

Responsibilities:
*Work in Dallas alongside Sales as the technical bridge between our *Sales Representatives and their prospects
*Responsible for all technical, solution, and competitive aspects of the Observe.AI sales cycle
*Take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone
*Discuss in detail security as it relates to enterprise application deployment and IP telephony and regulatory requirements
*Responsible for creation of Business Requirements Documentation and requirements handover to Customer Success team
*Responsible for development and delivery of on-site and virtual product demonstrations
*Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
*Responsible for scoping, managing and executing customer pilots and POCs
*Communicate and collaborate with customers and partners to understand their business needs and provide solutions to meet their specific requirements.
*Responsible for working with the sales team to answer technical questions and completing technical RFI/RFP requirements and mapping said requirements to the software solution
Must be willing to travel (25%+)

Qualifications:
5+ years of Mid-Market or Enterprise experience in one or more of the following areas:
*Software specific Solutions Engineering
*Consulting experience in the environment of Voice, Quality Assurance, CRM, hosted contact center, VoIP/Telecommunications company or similar technology in another software environment
Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution
B.S. Computer Science, Software Engineering or equivalent work experience
Excellent interpersonal, communication, persuasion, presentation and writing skills
Must be willing to work in a fast-paced startup environment
Superior presentation skills
Proficiency in using hosted contact center applications would be a distinct advantage
High-level knowledge in web/scripting technologies, such as HTML, CSS, JavaScript, SaaS applications, API’s, and/or Amazon Web Services Infrastructure
High-level knowledge of IT security, encryption, hashing, HTTPS/TLS, data retention
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
In-depth knowledge of Customer Service Software, Data Warehousing, Business Intelligence, SIP, or Artificial Intelligence is a plus

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