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Voice AI Platform for Contact Centers

Product Designer

₹20L – ₹35L • 0.05% – 0.2%
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Voice AI Platform for Contact Centers

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative.

With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, and Emergent Ventures, Observe.AI’s headquarters is located in San Francisco with an office in Bangalore. For more information, visit observe.ai.

We are looking for Product Designers to join our team. As a product designer at Observe, you will be responsible for designing all our early-stage products. You will be working with our Design Lead and Product Lead to create and maintain these products.

Responsibilities
1. Translate vision, feedback and ideas into shippable product designs.
2. Reduce, simplify, distill.
3. See features through from ideas on paper to implementation.
4. Work closely with other designers, product managers and engineers.
5. Ensure everything we ship meets our standards of quality.
6. Collaborate with our Design Lead to build design standards and practices.
7. Guide product research and usability testing.
8. Understand and improve our design processes.
9. Contribute feedback regularly towards improving our company.

Requirements
The right person is better than the right set of experiences, these are the traits we’ve identified make great additions to our team.
1. You work empirically & iteratively.
2. Your feedback is thoughtful and straightforward.
3. 2+ years of experience solving complex product design problems.
4. Comfortable prototyping at varying levels of fidelity.
5. Strong technical communication skills and understanding of software development processes.
6. You have a working knowledge of HTML, CSS, Javascript.
7. You have an interest in automation, machine learning and making human-computer
interaction simple.
8. Excited by ambiguity and rapid changes common in early-stage product development

Pluses
1. Experience using Figma/Framer.
2. Ability to prototype your designs in working code.
3. Experience in design for enterprise-grade, B2B SaaS products.
4. Experience acting as a researcher.
5. Familiarity with speech recognition, machine learning.
6. Anything that will let us know more about who you are that you would like to share,
Blogs, Twitter, Dribbble, Medium, Instagram, GitHub.

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