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Turn every agent into your best brand representative with Voice AI

Backend Engineer

₹20L – ₹35L • 0.05% – 0.2%
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Voice AI Platform for Contact Centers

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative.

With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching.

Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, and Emergent Ventures, Observe.AI’s headquarters is located in San Francisco with an office in Bangalore. For more information, visit observe.ai.

What you will do:
 
Work with the team to define the technical stack and own it
Work with the product team to understand the product roadmap and define the technical roadmap
Participate in the entire application lifecycle, focusing on coding and debugging
Integrate user-facing elements developed by front-end developers with server-side logic
Build reusable code and libraries for future use
Optimize the application for maximum speed and scalability
Implement security and data protection
Design and implement data storage solutions
Build and scale data pipeline
Collaborate with Front-end developers to integrate user-facing elements with server-side logic

What we are looking for:

Bachelor’s Degree in Computer Science (alumnus from IIT, NITs, BITS)
1-3 years of experience in building large scale products
Expertise in Java and Spring or other relevant frameworks
Knowledge in container management tools (docker-swarm, Kubernetes) is a plus
An ability to perform well in a fast-paced environment
Good knowledge in at-least one of the sql or no-sql databases: Postgres, mongodb, cassandra, redis
Good knowledge in queue (rabbitmq, kafka, etc), cache(ehcache, memcache)
Strong knowledge of design patterns

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