Avatar for Observe.AI

Turn every agent into your best brand representative with Observe AI

Backend Engineer

₹20L – ₹35L
Apply now

About Observe.AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, Tripadvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

What you will do:

Work with the team to define the technical stack and own it
Work with the product team to understand the product roadmap and define the technical roadmap
Participate in the entire application lifecycle, focusing on coding and debugging
Integrate user-facing elements developed by front-end developers with server-side logic
Build reusable code and libraries for future use
Optimize the application for maximum speed and scalability
Implement security and data protection
Design and implement data storage solutions
Build and scale data pipeline
Collaborate with Front-end developers to integrate user-facing elements with server-side logic

What we are looking for:

Bachelor’s Degree in Computer Science (alumnus from IIT, NITs, BITS)
1-3 years of experience in building large scale products
Expertise in Java and Spring or other relevant frameworks
Knowledge in container management tools (docker-swarm, Kubernetes) is a plus
An ability to perform well in a fast-paced environment
Good knowledge in at-least one of the sql or no-sql databases: Postgres, mongodb, cassandra, redis
Good knowledge in queue (rabbitmq, kafka, etc), cache(ehcache, memcache)
Strong knowledge of design patterns

Location
Bengaluru
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Muzammil Badbade

Avatar for Muzammil Badbade

Observe.AI at a glance

Turn every agent into your best brand representative with Observe AI

Observe.AI focuses on SaaS, Enterprise Software, Analytics, Artificial Intelligence, and Natural Language Processing. Their company has offices in San Francisco. They have a mid-size team that's between 51-200 employees. To date, Observe.AI has raised $87.3M of funding; their latest round was closed on September 2020.

You can view their website at https://observe.ai/ or find them on LinkedIn.

More jobs at Observe.AI

View all jobs

Machine Learning Engineer

Senior Product Manager

Product Designer

Similar jobs to Backend Engineer at Observe.AI