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Voice AI Platform for Call Centers

Voice AI Platform for Call Centers

Observe.AI is on a mission to enable human workforce in a call center to focus on complex, subjective and critical tasks while machines take care of the simple, objective and repetitive tasks. We do this by building AI technology that either automates a certain call center task or augments a human to do it more efficiently.

Our first product augments the critical Quality Assurance function in a call center leading to CSAT improvement, Agent efficiency gains(AHT metrics) and cost improvement for the business. It's powered by our proprietary SpeechNLP platform which uses both audio and text signals from the call.

In just the first 8 months of Go-To-Market, we have acquired 60+ customers including 1 Fortune 100 customer, 1 Fortune 500 customer and 2 of the biggest cloud contact center companies as channel partners.

Backed by Nexus Venture Partner, Y Combinator and Emergent Ventures, Observe.AI is headquartered in San Francisco, CA with an office in Bangalore.

Sharath Keshavanarayana

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Cofounder at observe.ai, a Y-Combinator backed Enterprise. Previously Sales Exec with Unbxd, Practo, AWS, Akamai with over 14 years of SaaS sales experience.

Akash Singh

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Co-founder observe.ai | Ex InMobiEng | Ex Microsoft | IIT Delhi Alum

Swapnil Jain

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Founder @Observe.AI • Worked at @Twitter, @Google • Investor @EzCred
Total raised

$7.1M

Funded over

1 round

Latest round

Seed (Aug 2018)

Senior Product Manager

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