Operations/Customer Success Associate
(3+ years exp)NorthStar Currency
Job Location
Job Type
Full TimeVisa Sponsorship
Not AvailableRelocation
AllowedSkills
Hiring contact
Andrew SisleyThe Role
Full-time
We are looking for a self-motivated and experienced Operations Associate to join our growing team. Wearing many hats and drawing on a variety of skills, you’ll be responsible for guiding our clients through the nuances of making international payments along with managing and disbursing funds. You’ll provide a superior level to our B2B and B2C clients while aiding people through payment initiation and document submission. Primary communication methods will be through live chat, email and phone calls.
This is an opportunity for someone who is a customer support rockstar but also can handle the day-to-day nuances of fintech operations. We want your entrepreneurial spirit and can-do attitude front and center in all interactions. Our working environment is fast-paced and collaborative. Are you up for the challenge?
If you think this is you, reach out to us:
Client whisperer (excellent communicator) – You’ll be answering questions and providing guidance to students from around the world. Can you provide accurate responses in a friendly, clear and concise manner?
Eager to assist – Our clients are moving across the world to study in a life changing experience. We want to make the payment process a breeze so they can focus on their adventure.
Perfectionist (but not in an annoying way) / Driven to succeed – We’re a scrappy company that gets it done. Our clients love the service we provide. Always looking to incrementally improve where we can, your ideas will always be encouraged and you will see where you make a difference.
Extreme problem solver – If our clients have an issue, you’ll tackle it head on, as a welcomed challenge and do whatever it takes to get them what they need.
Modern day Gumby – Are you willing to take on challenging, yet rewarding work with a ‘no excuses’ attitude? Are you comfortable with the fluidity of an evolving role and organization?
This individual will work at our office or their home in Toronto.
Skills & Qualifications
• BA/BS in business, communications or equivalent
• Technologically savvy and/or an aptitude for technical understanding
• E-commerce, payments and/or education industry knowledge (preferred)
• Excellent analytical and problem solving skills
• Strong attention to detail, time management and organizational skills
• Bilingual fluency in English plus another language preferred, but not required
• Excellent client-facing and internal communication skills (written and oral)