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A mobile business bank account built for founders

Customer Support Specialist

$50k – $50k • No equity
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We make small businesses more successful through better banking.

Our company is looking for a Customer Support Specialist to join our growing team as we enter a new phase of expansion. We are a Toronto-based, venture-backed, startup at the heart of the FinTech movement that is shaping the way financial services are delivered.

Our product

NorthOne is a mobile, tech-powered bank account built for startups, freelancers, and small/medium-sized business (SMBs). Poor financial literacy has an outsized impact on the costs and failure rates amongst SMBs, and we are on a mission to eliminate these problems. We are more than a banking platform, we are the world class Finance Department that SMBs could never afford.

REQUIREMENTS

Today you might be a Customer Service Representative, Customer Support Agent, Guest Services Coordinator, Retail Customer Service Associate or the equivalent in your company...or something that we haven’t heard of yet - we keep an open mind.

The most important characteristic of our Customer Support Specialist is your attitude. We want you to join because you don't see roadblocks, you see opportunities to be at your best. 

The skills that will make you successful in this role:

* Required skills

** Strong written and verbal communication skills
** Previous customer service experience (retail or online)
** Proven ability to juggle multiple conversations
** Track record of turning customers into advocates through outstanding customer service
** Result oriented mentality
** Basic understanding of major social channels (Facebook, Instagram, Twitter, Reddit) 

* Nice to haves

** Experience in high end retail 
** Experience in a startup environment
** Entrepreneurial mindset
** Experience with Zendesk or any other modern help desk platform
** Love of technology and/or financial services
** Multilingual (Spanish preferred) 

 If you are this close to what we’ve described, but aren’t sure, apply. Let’s figure out together if this is where you could shine.

BENEFITS

Our mission is big and audacious, but we're assembling a team to take the challenge head on. 

As a Customer Support Specialist you'll be joining a team that prioritizes:

* People: Our company is more than just a business. We’re a band of brothers and sisters supporting each other on our mission to rebuild business banking. We’re really serious about mission, fit, and the people we work with. You’ll be part of a rapidly scaling team that reflects these values and keeps this place special.
* Diversity: You'll find yourself in an environment that values diversity and inclusivity. Excellence doesn't come in one flavor and neither should we.
* Leadership: You’re right in the thick of it, making critical decisions that will clear our path forward. 

We offer full health/dental benefits, competitive compensation/equity, and one hell of an adventure.

If you recognize yourself in this job description, let's talk.

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