Director of SIU and Specialized Handling

SUMMARY: Noblr is a new kind of behavior-based car insurance that rewards better driving with lower rates in order to drive a better world. Noblr leverages telematics data and actuarial insight to give drivers real-time rates based on their actual driving. As the leader of our SIU and Specialized Handling Units, you will play a critical role in bringing this new offering to market. Your talent for developing and executing organizational strategies for SIU, Specialized Handling Units, and associate loyalty will fuel continuous improvement, drive accurate claims resolution, delight customers and help the company succeed. Your performance will be grounded in accuracy and efficiency. You will achieve your goals in this role through listening, helping, building trust and solving problems.

RESPONSIBILITIES:

• Develop organizational strategies and tactics to drive success in SIU and Specialized Handling
• As a player coach you will handle SIU claims directly before we’re at scale to hire individual contributors
• Develop early training materials and key metrics
• Lead associates day to day to develop and inspire
• Gather, prioritize and provide real-time feedback to internal teams such as Claims, Engineering, Product and Design. Be a spokesperson internally for the customer, promoting continuous improvement and innovation.
• Develop and maintain expertise on the product, including industry knowledge, features and usage of Noblr offering and functional/operational user experience.
• Deliver on Noblr brand promise. Ensure associates engage with members and claimants in a manner that builds trust and aligns with the company’s vision and values, while aggressively investigating claims to ensure timely and accurate claims outcomes.
• Build the foundation of the Noblr SIU and Specialized handling organization, select and implement tools, develop processes, playbooks and other infrastructure.
• Scale the team as the organization grows, recruit and onboard new associates, train them on Noblr product, coach them on delivery of brand promise.

QUALIFICATIONS:

• Bachelor’s degree
• 10+ years SIU and Specialized Handling leadership experience in personal auto insurance market
• Excellent interpersonal skills, builds trust with associates, colleagues, and other stakeholders
• Exceeds at communicating and explaining concepts to others that are new or unfamiliar
• Empathetic with a passion to develop others, solve problems, succeed and grow with the business
• Considers customer service the highest priority and is proactive about ways to delight customers
• Ability to perform effectively across a range of levels from hands-on daily tasks to broader strategy and thinking about the bigger picture

OTHER:

• Based in Austin, TX, this is a full-time salaried position with competitive pay and benefits.
• Must be able to pass company and state background checks
• Flexible time off
• Health benefits
• Reports directly to the Chief Customer Officer