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Connecting people and their doctors

Customer Success Manager

105k – 145k estimated
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About NexHealth

We're building the platform for people and their doctors. Imagine a platform where you can connect with your dentist, dermatologist, internist, cardiologist etc. all from one place. And where your providers can coordinate care on you, all from one place.

1. Our first step in this mission has been giving doctors the very first Patient Experience Management platform - so they can provide the quick support, seamless communication, and convenient digital experience their patients want.
2. Our second step in this mission will be to provide a platform for people to connect with their doctors.
3. Our third and final step will be to scale the product and platform into millions of users.

Here's some of what we've already accomplished:
1. Supporting 4M patients today
2. $6M+ in venture funding
3. $Ms in revenue
4. Profitable

Working at NexHealth means truly having a positive impact on our healthcare system and our society in general. These are just not buzzwords. These are values we live by here every day at NexHealth.

Responsibilities:

- Working with product development and engineering teams to escalate client issues, solve problems, and create new and improved features
- Training new clients and taking ownership of their on-boarding to get them live
- Be the first line support for the client, their squeaky wheel, and also manage their expectations!
- Consistently identify ways to up-sell to existing clients; Be their number one advocate!
- Provide Technical and Product Support
- Help build customer support practices

Qualifications:

- 2 years of experience as an account manager or customer success manager (SaaS startup experience highly preferred)
- Sound knowledge in data software applications and implementing sales strategies to perform assigned tasks effectively
- Excellent problem-solving and people skills
- Technologically savvy
- SQL experience a plus!




Perks: we want you to join our team for our mission and product, not perks. However here's what we provide :)!

-Full medical, dental, and vision
-Fri catering
-Team retreats
-Equity
-We love pets!
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Benefits

Equity

Free Friday Catering

We love pets!

Annual Retreat

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