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Closing the digital divide in behavioral health

Site Reliability Engineer

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Our Story:

NeuroFlow CEO and West Point graduate Christopher Molaro served in the US Army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system, and upon completing his Wharton MBA, teamed up with co-founder/COO Adam Pardes to launch NeuroFlow in 2017. Beginning as a team of six people working in an office fit for two, we’ve since grown rapidly (over 30 employees and 10X revenue year-over-year growth) and earned numerous accolades from CNBC and others for our mission-driven, innovative work. NeuroFlow tools already support tens of thousands of people at hundreds of organizations including Jefferson Health and the United States Air Force.

What We Do:

NeuroFlow is a digital health company combining workflow automation, engagement tools, and applied AI to promote behavioral health integration in all care settings. NeuroFlow’s suite of HIPAA-compliant, cloud-based tools simplify remote patient monitoring, improve risk stratification, and facilitate collaborative care. With NeuroFlow, care teams can finally bridge the gap between behavioral and physical health to improve outcomes and reduce the cost of care.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. We have an ‘own the whole product’ mentality and teamwork is pivotal to our success - open and frequent communication within and across departments is not only encouraged but expected. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact for care teams and users across the country.

How You Will Help:

You will be responsible for keeping our single-instance multi-tenant SaaS platform & all user-facing service production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the NeuroFlow codebase.

Responsibilities:

-- Be on a PagerDuty rotation to respond to neuroflowlive.com availability incidents and provide support for service engineers with customer incidents
-- Use your on-call shift to prevent incidents from ever happening
-- Run our infrastructure with tools like Terraform and Kubernetes
-- Focus monitoring and alerting to alert on symptoms before they become outages
-- Document every action so your findings turn into repeatable actions–and then into automation
-- Improve the deployment process to make it as boring as possible
-- Design, build, and maintain core infrastructure pieces that allow NeuroFlow scaling to support hundreds of thousands of concurrent users
-- Debug production issues across services and levels of the stack
-- Plan the growth of NeuroFlow's infrastructure

Examples of Projects:

-- Coding infrastructure automation with Terraform
-- Implementing Prometheus monitoring
-- Helping release managers deploy and fix new versions of NeuroFlow mobile apps & web platform.
-- Plan, prepare for and execute the migration of neuroflowlive.com from virtual machines running on AWS to cloud-native container-based deployments with Kubernetes using Amazon Elastic Kubernetes Service (Amazon EKS)
-- Develop a relationship with the product team, define their SLAs, share neuroflowlive.com data on those SLAs and improve their reliability

About You:

-- Think about systems - edge cases, failure modes, behaviors, specific implementations
-- Know your way around Linux and the Unix Shell
-- Know what is the use of to manage infrastructure as code tools like Terraform
-- Have strong programming skills - Python and/or Go
-- Have an urge to collaborate and communicate asynchronously
-- Have an urge to document all the things so you don't need to learn the same thing twice
-- Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
-- Have an urge for delivering quickly and iterating fast
-- Share our values, and work in accordance with those values
-- Have experience with AWS, Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies

Company Benefits:

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events.

Location
Philadelphia
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Ellen McGeoch

Avatar for Ellen McGeoch

NeuroFlow at a glance

Closing the digital divide in behavioral health

NeuroFlow focuses on SaaS, Health Care Information Technology, Medical Software, and Mental Health. Their company has offices in Philadelphia. They have a mid-size team that's between 51-200 employees. To date, NeuroFlow has raised $11.03M of funding; their latest round was closed on December 2019.

You can view their website at http://neuroflow.com or find them on Twitter, Facebook, and LinkedIn.

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