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We deliver Human Assisted AI Services for Back-Office and Customer Support

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Locations
Company size
51-200 people
Company type
StartupArtificial Intelligence
Markets
Artificial IntelligenceCustomer Support ToolsDataCustomer Experience

Navedas careers

We deliver Human Assisted AI Services for Back-Office and Customer Support
“Navedas” means ‘Cognition’ in Sanskrit. It reflects the way we work – continually expanding our understanding. We apply human expertise to customer service issues, advancing human-assisted artificial intelligence to streamline back-office operations, improve customer service and reduce QA costs for our clients.

CSAT.AI is product of years of research working with advanced AI at Navedas. CSAT.AI automates QA and improves agent and customer experience in real time!

Manual QA for customer service is tedious, labor intensive, prone to errors and costly. Typically, only 1% of email, chat, and phone engagements are audited. This affects metrics, agent sentiment and customer satisfaction. CSAT.AI combines the best of human intelligence and artificial intelligence to create an automated, proactive QA process and improve customer experience in real time.

Sales Representative, SaaS (CSAT.AI)

Remote • Los Angeles
$50k – $80k • No equity
1 month ago

Pullak Mohanty

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Founder @Navedas