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Platform supporting the data economy

Partner Success Associate

$40k – $60k • 0.01% – 0.05%
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ABOUT US:

Narrative is innovating the monetization and acquisition of data. Data acquisition historically has been opaque and cumbersome to both acquire and normalize in a way that is usable for all use cases/needs a company might have for the data; at Narrative, we’re making the most useful, most specific, deduplicated data relevant to buyers available in the preferred data format.


ABOUT YOU:

You are a quick-minded, data and customer oriented problem-solver who wants to be surrounded by similar minded people, and build a transformative product and business. You don’t like coming in to work and dealing with the same problems over and over...nor being told exactly what to do and exactly how to do it. You embrace ambiguity, and love the thought of what you do today might not be what you do tomorrow. You love blazing trails and being the first to identify a problem and a corresponding solution. You thrive with an even balance of technical and customer relations. You enjoy talking with clients and representing a company.


ROLE OVERVIEW:

As a Partner Success Associate you will be responsible for both the technical health and custom relations of Data Distribution (supply) partners on Narrative's platform. These are companies leveraging Narrative to help fuel their data monetization efforts and maximize the revenue potential of their first party data assets. This role is paramount to help both our supply partners and Narrative grow together.

This spans data on-boarding to ongoing day-to-day data and customer management. You will be partners' go-to contact when they need technical expertise and then represent those needs internally.


ROLE RESPONSIBILITIES:

- Help manage the on-boarding of new supplier data
- Own day-to-day management of data distribution partners including integration health and on-boarding of new data types from existing suppliers
- Work closely with analysts to understand marketplace demand/supply and upside opportunities for data distribution partners
- Perform technical health reviews with the Distribute team and provide relevant recommendations on solution and enhancements specifics to partners' needs
- Proactively identify potential risks or issues and identify solutions and/or escalate accordingly
- Manage client relations to ensure long term retention and success
- Execute and automate data processes
- Work with the Distribute team to project manage workflows
- Provide technical guidance to our supply partners


ROLE QUALIFICATIONS:

- Minimum 1-2 years of experience in account management, client success, customer success, or partnerships role.
- Experience in a technical support or technical quality assurance role highly recommended
- Experience with customers relations or a customer facing role highly recommended
- Ability to work in a position that balances both technical aspects and client relationship management
- Functional understanding of technical concepts and solutions
- Ability to proactively identify problems and inefficiencies and drive necessary solutions/process changes
- Ability to distill complex information to non technical people into clear and concise concepts
- Detail-oriented with the ability to juggle multiple projects at once
- Self-starter, comfortable working in a fast-paced, dynamic environment
- Strong written and verbal communication skills
- Strong work ethic and sense of humor


BENEFITS:

- Great benefits: Comprehensive health, dental, and vision, plus unlimited time off...we may be a small company now, but we still know what's important!
- Great people: Surround yourself with a team of people that has a shared vision and focus, lots of drive, but likes to have fun along the way.
- Great location: Work in the heart of NYC! Easily accessible from multiple subway lines, Grand Central and Penn Station.
- Great experience: Be a core part of a growing, quickly evolving business. Learn fast, fail fast, and grow your skill set every step of the way.
- Equity: Have some skin in the game and grow with the company.

Meet your team

People you would work with in this role

Aaron Zarabi

Avatar for Aaron Zarabi
Partner Success Manager at Narrative I/O
Currently VP, Partner Success @ Narrative. Formerly LiveRamp, Turner, Google.

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