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Award-winning sexual health products

Customer Support Intern @ Award-winning Sexual Health Brand

£14k – £16k
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MysteryVibe creates award-winning Sexual Health Products. Deeply researched, anatomically designed, doctor-endorsed products to make intimacy easy. Our vision is to create a world where everyone has the space, freedom, knowledge & power to elevate their sexual health & wellbeing.

The Role:

The Customer Support Intern will be responsible for all things customer at a very exciting stage of our company, as we scale the business and release our third product.

+ Become an expert on all of MysteryVibe’s products and services and help our customers understand the features, benefits and how to get the most out of the entire customer processes
+ Manage the questions/issues facing our customers through our customer support platform, email and/or Skype
+ Process orders, forms, and requests and own feedback capture to support decisions around future product and services
+ Run the day-to-day operations around customer support, logistics and inventory management for both our B2C and B2B channels
+ Own the FAQs and take a methodical approach to regularly updating the database of customer Q&A
+ Own customer reviews and execute upon the strategy to grow reviews across all public facing sites with ratings on MysteryVibe
+ Support the creation of assets for partnerships and sales
+ Constantly improving and optimizing the client support in collaboration with the Partnerships Manager

Who you are:
+ High level of attention to detail and structure
+ A great communicator and people person with an infectious enthusiasm for customer happiness
+ Highly driven and ambitious, naturally collaborative who excels as part of a team
+ Motivated self-starter with an entrepreneurial mindset
+ Mac literate, with excellent knowledge of Adobe Creative Suite, especially Photoshop & Illustrator
+ Deeply analytical and highly proficient at Excel and other MS Office products
+ Adaptable, working well in a constantly changing environment
+ Personally motivated by our mission to make sexual health mainstream

What we offer
+ Exposure to various aspects of a rapidly growing business
+ A collaborative, flexible and friendly environment
+ Unlimited fruits and snacks + Monday breakfasts + Monthly dinners
+ Best coffee in town from Change Please
+ Daily health, fitness & meditation classes
+ Personal development events
+ Corporate discounts
+ Free tampons and breastfeeding room