Avatar for Motiv

Keep Living Better

Customer Support Specialist - SF Area Candidates Only Please

Apply now
Our experienced team's background runs deep in design, technology, and science. We have created everything from products you already use everyday to advancements that have taken us far into the reaches of space. Now we are dedicated to creating solutions that connect the human body with technology in an almost magical way.

We’re growing fast and our pace demands a collaborative process and a strong confidence in individual creative problem solving. We're looking for a talented Customer Support Specialist who embodies that spirit to join our team and work alongside peers in marketing, engineering, and operations.

Your hard work will be deeply valued and you have the opportunity to see your contributions impact and evolve our product into a market-leading wearable technology.

What you will bring

* A passion for delighting customers by representing the Motiv brand and delivering an above-and-beyond customer experience primarily through email, live chat, and social media.
* Be the Motiv product expert and triage customer issues across functional teams including marketing, product, and engineering
* Personable with clear and articulate communication skills; sense of humor is a plus, telepathy would be awesome
* Flexible and excited to be part of a fast-paced and rapidly growing startup environment

Where you have been

* 2+ years customer support experience, preferably supporting ecommerce and consumer electronics; digital health a plus
* Experience with JIRA or equivalent software, creating/filtering tickets, and complete customer issue resolution cycle
* Bachelors degree preferred