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Marketplace solution for loneliness and isolation in aging

Operations Associate at mission-driven startup supporting older adults & vulnerable groups

$60k – $70k • 0.05% – 0.4%
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About the Company: Mon Ami is a tech-for-good company that helps cities, nonprofits, social service agencies, and healthcare deliver essential social services for older adults and vulnerable populations. During COVID-19, our technology platform has been made available to frontline organizations to connect volunteers more quickly and efficiently to residents in need, especially seniors and low-income families. We care about strengthening communities and building ties across generations.

About the position: We are hiring a full-time Operations Associate who can help us scale our impact and provide world-class customer service. You will be a key touchpoint for customers and volunteers coming to the service for the first time, making a positive experience for them your mission. You make sure the engines run smoothly across the operations of the business: acting as a problem solver, helpful listener, and savvy salesperson to potential new clients.

Your superpowers:
-- You either have customer success, account management, or sales experience or you have a proven knack for making customers happy and solving their problems.
-- Exceptional empathy and listening, as judged by your peers and reports (whose references we will ask for)
-- You are the most detail-oriented person you know. People around you think your lists are crazy, and you know the lists are smart and save you time in the long run.

-- You live our mission and have a commitment to service

Your day-to-day
-- Field inquiries from clients, current and future volunteers
-- Troubleshoot issues from clients and collaborate with product team to resolve problems
-- Support sales team with outbound outreach and interacting with potential clients

Why us?
-- Large, growing addressable market — The over-65 population is the world’s fastest growing, and spend on Senior Care is projected to rise from $1Tr globally to $1.7Tr in the next decade. A much wider diversity of services is needed to meet that enormous need, with plenty of upside for those diligent enough to see it through.
-- The right DNA — Our team's expertise lies at the intersection of technology, branding, and human services. Our founders: Joy has deep experience in aging through the World Health Organization and two previous startups in the space. Madeline has lead technical teams and scaled Singapore operations for her company, Essence, from 4 to 100 people in 3 years. Steve built and scaled two previous startups in the family care space.
-- The right resources — We have raised our seed round from incredible Silicon Valley venture funds, including Cowboy, Freestyle, Maverick, Felicis and an angel who serves as GP at Benchmark Capital. They offer truly diverse networks, believe deeply in the vision, and are in it for the long haul.
-- Impactful — Profoundly valuable to those who help others. With an aging demographic, more and more people will rely on public service agencies to support essential needs. We build resilience in our frontline service providers to provide more services to more people.

SUMMARY

-- Join a mission-driven company
-- Wear many hats and get hands-on startup experience in a customer-facing role
-- Drive the operations of a platform that solves problems for the world's fastest growing age group

If interested, please send a cover letter and resume to joy@monami.io.
In your cover letter, we hope you'll address any connection to our mission, any relevant experience (professional or personal) that makes you a great fit for this role.

Meet your team

People you would work with in this role

Mon Ami at a glance

Marketplace solution for loneliness and isolation in aging

Mon Ami focuses on Bay Area, Ca. Their company has offices in Palo Alto. They have a small team that's between 1-10 employees.

You can view their website at http://www.monami.io

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