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Direct-to-consumer baby products brand

Jobs at Mockingbird

Direct-to-consumer baby products brand that launched in early 2019 with strollers and accessories. Although a wave of DTC startups have changed nearly every product category out there – glasses, luggage, toothbrushes, razors (before Mockingbird, our founder was an early employee at Harry’s) – parents have largely been ignored, and we’re on a mission to change that. As a disruptor in the baby industry, we empower millennial parents with beautiful, high quality products at a meaningfully lower price point, and a relentless devotion to customer satisfaction.
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Operations

Customer Experience Specialist

Posted 1 month ago
  • Create intimate connections with customers by going above and beyond to provide best in class support. Act as the voice of Mockingbird on the front line with customers via email, live chat, phone, text and various social media accounts
  • Own customer issues efficiently and effectively, from start to finish, utilizing empathy and cr...