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We open up private car parks to the public

Operations and Customer Success Intern (preferably fluent Dutch/English speaker)

Up to €6k
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Meet Mobypark

Are you ready to join a young, international team working in the smart city sector?

In big cities, approximately 50% of all parking capacity is not open to the public or used in an optimal way. Meanwhile drivers on the streets are wasting time trying to find a vacant parking spot and they are paying a fortune for it. All of these cars driving around aimlessly increases air and noise pollution, lowering the quality of life in the city.

Mobypark (mobypark.com) is an innovative, growing startup which provides a solution by opening up private parking spaces of companies, hotels and individuals to the public. Existing parking resources are optimised and drivers can book ahead of time, guaranteeing their spot. Mobypark contributes to the smart cities movement by reducing traffic jams, carbon emissions, and stress of drivers.

JOB DESCRIPTION

In this internship, you will take the lead in customer success and assist the team with day-to-day operational tasks. On the customer success side, you will answer customer queries and solve any problems which arise, speak with customers on the phone, manage the community and monitor the incoming reviews. Daily operational tasks include quality control of our locations digitally, individual location management, and other ad-hoc tasks. This position is perfect for someone who is customer-oriented, who finds satisfaction in applying themselves to checklists, who can work independently, and who can think of creative solutions for problems. At Mobypark, you will have the opportunity to expand on your knowledge of customer relationships in addition to learning about the operational ins and outs of an international peer to peer sharing platform.

JOB REQUIREMENTS

- You have some previous experience working in customer service, whether that’s in an office environment or elsewhere (e.g. in a bar)
- You are patient and polite; friends would describe you as a ‘people person’
- You find solving problems very satisfying
- You enjoy going the extra mile for clients and are very customer oriented
- You are a team player
- You are fast thinking and solution focused
- You have a positive learning attitude
- You are orderly and enjoy implementing or improving existing processes in order to make things more efficient
- You work methodically and are good at adhering to deadlines
- You are preferably a native Dutch speaker and are fluent in English. If you don't speak Dutch and you are amazing, please do apply
- You are a good communicator in both writing and speech
- You are a multitasker who enjoys checking things off your list
- You understand that working for a startup means you occasionally need to be flexible in your job role


NOT ESSENTIAL, BUT A BONUS

- Ability to speak French, German, Spanish or Italian


BENEFITS

- Get a lot of responsibility and opportunities to take initiative
- Work with an ambitious and fun team and grow your network
- Working from a great startup office space in Amsterdam, 2 minutes from Museumplein and Amsterdam's beautiful Vondelpark
- The chance to actively participate in the Smart Cities movement and in the sharing economy
- The development of your operational and customer success skills
- As a startup, Mobypark offers plenty of room for personal growth
- A monthly internship salary (€300/month)
- Free lunch every day and occasional team outings

HOW TO APPLY

Send your CV and motivation letter to contact@mobypark.com with the subject: “Operations and Customer Success Intern”. The starting date for this internship is between May 1st or June 1st 2020, but this can be discussed.