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Smarter and faster Customer Service

Customer Success Manager

€35k – €45k
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As a CSM at Miuros, you will onboard, advise, and collaborate with B2B prospects and customers to help them get the most out of Miuros technologies. You'll work with international customers and team members from all over the world. Our growing team is located across Europe with our Customer Success, Sales, and Marketing teams mainly based in Paris. We're looking for our next Customer Success superstar to join our team.

You will be directly responsible for driving product adoption and revenue retention.
This role is ideal for an analytically and communications-driven individual.
You are comfortable at consulting and negotiating with executives and team leads alike, and can quickly develop a deep understanding of the customers support objectives. Key to this role is being able to articulate value and showcase both the analytics and AI part of the product to relevant personnel on the customer-side.
As a trusted advisor and coach, you will determine how our product can be effectively applied to support our customers' goals.


- Manage a portfolio of prospects and customers by thoroughly understanding their goals and needs, identifying opportunities for growth, managing risks and creating plans for achievement,
- Act as the primary post-sale customer contact to guarantee onboarding, user adoption, retention, and the overall success of the accounts,
- Effectively assemble and leverage internal cross-functional teams: Product and Sales, as well as customer stakeholders,
- Be familiar with technical requirements for each customer, along with handling on-boarding post sales and effectively communicate tech-specs to our data science and product teams,
- Leverage customer analytics to identify expansion opportunities, churn risks and impacts on customer satisfaction, or perceived value,
- Identify patterns preemptively to improve the organizational usage and adoption of Miuros products,
- Own and manage renewal activities to execute a timely and profitable contract renewal,
- Collaborate with sales team to expand customer relationships & ensure renewals.
- Monitor usage of the product through SQL and make adjustments as needed,
- Collaborate across departments to grow the library of customer testimonials, thought leadership assets, and content marketing to support company growth,
- Inform customers of the product roadmap and releases & provide continuous customer feedback to the product team.

We're looking for someone with:
- Min. Bachelor's degree + 2 years of experience
- Min. 2+ years of experience as a Customer Success Manager, Account Manager, Business Analyst or equivalent role, preferably with a SaaS product
- Strong presence and comfortable establishing credibility with key customer decision makers & influencers at all levels from executives, heads of customer support, support agents and team managers,
- Strong problem solving & analytical skills; formulate insights that deliver real value,
- Well organized, structured, and autonomous,
- Strong verbal/written communication; extraordinary listening skills,
- Be a jack of all trades: you will do anything needed to support our growing Success team in order to achieve set goals

Bonus points if you have:
- Previous experience in a Customer Service/Support team at any level,
- Proven track record of delivery in a customer success environment with real-world examples of how you've effectively managed customers while improving the product, customer adoption, and retention

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