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Smarter and faster Customer Service

Smarter and faster Customer Service

Customers churn because of bad experiences with Customer Service or bad experiences with products and services. Miuros helps companies reducing these two factors of churn by leveraging on a goldmine, the Customer Service data.

Miuros develops an AI-based SaaS interfaced with existing Customer Service Management technologies (Salesforce, Zendesk , Freshdesk, …) that makes customer service more efficient and faster by improving agents’ productivity with tasks automation and recommendations, while delivering to management teams new actionable insights that only a data-scientist could produce. Most of all, Miuros helps Product and Marketing teams with improving their products and services by bringing to their attention the reasons why customers are in need for assistance or why they are not satisfied.

Ricardo De Aldama

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Co-founder & Head of Data Science at Miuros, smarter and faster Customer Service. Former researcher in A.I. (CNRS, Sony, CEA,...). PhD in Mathematics.

Daniele Alfarone

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Co-founder & CTO at Miuros, scaling Customer Service with A.I. Previously researcher in NLP and Machine Learning at KU Leuven.

Benoit Gagnon

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CEO of Miuros. Strong domain expertise in Customer Service and Business Intelligence. Worked at Sunopsis, Oracle, Helpling, up to executive level (Ableton)

Sales Development Executive

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Customer Success Manager

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Experienced Java Developer

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Junior/Mid-level Frontend Developer (HTML, CSS, Angular)

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Executive Assistance / Office Manager

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