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Design marketplace that connects people with the world’s best artists.

Customer Service Representative (Seasonal)

$35k – $40k
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The Company
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.

The Role
Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? Read on…

We are looking for empathetic and passionate Customer Service Representatives (CSRs) to join our team for the holidays. You will work directly with customers to address their questions through phone and email. Our operation is open 7 days per week in our Oakland office (easily accessible to BART), and may involve flexibility to cover evenings and weekends. Shift schedules are variable, however, shifts cover 5:30am to 5:30pm. This is a seasonal position.


You Will:
Respond to and bring resolution to customer inquiries via phone and email in accordance with our policies and procedures with accuracy, empathy, and grace
Provide customers with support about Minted products and promotions, as well as general order information (e.g., processing orders and customizing designs)
Document customer interactions thoroughly and accurately in our CRM (Salesforce)
Respond to and resolve customer inquiries on a timely basis to ensure high customer satisfaction and service experience
Identify and escalate priority issues that require immediate attention
Identify opportunities for improving the customer experience and share with our Customer Service leadership team
Be accountable to attain the highest quality standards for your customer interactions and Productivity KPIs (key performance indicators)

You Are:
Action, results, and detail-oriented able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
Able to take direction and quickly learn new procedures, processes, and products
Excited to be a part of an organization fostering a culture that values feedback and believes in continuous improvement in service of individual and departmental goals
Reliable and consistent - able to commit to a variable work schedule in accordance with the company attendance policy (including weekends) based upon business needs
You have:
1+ years of customer service experience (preferably at a premium/luxury brand) or related experience
Excellent written and verbal communication skills
Computer proficiency
Experience using a CRM like Salesforce or other CRM a plus

What You’ll Get In Return:
Fun team-building activities
Complimentary snacks and drinks
Growth opportunities
A fun, friendly, and diverse team culture

About Minted
Minted is a design platform whose mission it is to bring the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 40 million homes worldwide. Using technology to bring unique, best-selling design to market at scale. By using our crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest.
Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content , and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
We’re headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
We are an Equal Opportunity Employer. All qualified candidates will be considered for employment in compliance with all local, state, and federal regulations. Minted participates in the E-verify program