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Design marketplace that connects people with the world’s best artists.

Manager, Salesforce & Customer Service

$90k – $100k
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Minted is looking for a Salesforce Service Cloud and tools administrator to support the Operations Department with critical customization, configuration, and administration duties for SF and other contact center tools. This role will work closely with the VP, Customer Operations and the Director of Customer Operations to support end users and internal product development projects. The successful candidate will be essential to daily tactical operations and contribute to strategic discussions on solutions to meet the evolving needs of a fast-growing organization. We're looking for a bright, analytical, service-oriented candidate who is eager to drive meaningful and strategic contact center improvements with Salesforce and other technology.

-Be the owner and Subject Matter Expert for Salesforce and other contact center tools
-Provide daily administration and support of the Salesforce database, including, but not limited to, managing user setup, profiles, and roles, customization of objects, fields, record types and page layouts
-Define and execute onboarding and offboarding checklists
-Customize and configure Salesforce setup to align with business processes; recommend and implement improvements to existing configurations and customizations
-Perform regular data maintenance and cleaning activities
-Create and manage complex workflow rules, data validation rules, and approval processes
-Monitor and manage license usage and other billed variables; assist with budget forecasting and invoice reconciliation
-Manage configured integration between Minted’s Salesforce instance, telephony system, and other contact channels
-Design and create customized reports and dashboards to support strategic initiatives and drive informed business decisions
-Work with internal business partners, such as Product Management, Engineering, Business Development, and Marketing, to support and internal development projects
-Evaluate and recommend new contact center technology to meet business needs; own implementation and adoption

-A quick learner and a creative problem solver who is detail oriented with a keen ability to identify process and data gaps
-Someone who thrives in a fast-paced dynamic environment where flexibility, adaptability and nimbleness prevail
-A strong communicator (written and verbal) and an active listener who comes with an open mind and is able to effectively incorporate cross-functional partners in key decisions
-Passionate about customer satisfaction and a willingness to do whatever it takes to achieve it
-A strategic, consumer-centric thinker who understands consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies
-Results oriented; comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment
-A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependency, drawing on strong functional areas to build your business
-A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.

You Have:
-Bachelor's degree or equivalent
-Salesforce Certified Administrator credential; Lightning and SQL experience a plus
-3+ years of experience with Salesforce Service Cloud administration
-Strong understanding of contact center tools and experience with supporting web-based management tools
-Ability to quickly learn and administer new technology
-Exceptional people and service skills
-Exceptional communicator with the ability to assess and articulate business problems and recommend solutions
-Attention to detail with proven project management abilities
-Strong organizational and multi-tasking skills; ability to stay focused in a fast-paced environment and manage competing priorities
-Strong Excel and Google Sheets skills; data manipulation and presentation