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Integrated Automation Platform

Enterprise Support Technician

$55k – $90k • 0.01% – 0.2%
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Midnight is more than an enterprise utility company - we provide a platform to automate work and help connect enterprise organizations around the world. A core value is to scale the business by putting our people first. Our Technical Support team is uniquely positioned to propel the Midnight customer experience to the next level as we let the customer’s needs define what’s possible, not technology!

We are seeking an Enterprise Support Technician to assist in the support of our services at one of the most critical connection points with our internal customers. Our goal is to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness. Candidates must be passionate about technology, live for amazing customer service and have the ability to thrive in fast-paced, high-pressure environment.

Responsibilities:

- Ability to provide engaging, informative, well-organized evidential feedback where required.
- Observe and comply with Midnight’s policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives.
- Work proficiently with minimal daily guidance.
- Develop and nurture strong customer relationships with key business stakeholders to identify strengths, weaknesses, opportunities and threats for Midnight.
- Provide customer service expertise that is an example to the rest of your team in how to deliver customer focused service and constantly drive improvements in the ‘customer experience’.


Minimum Qualifications:

- 2+ years of experience working with Linux technologies.
- 2+ years experience in a technical support role in either a corporate or retail environment.
- 2+ years of experience in supporting and troubleshooting Windows or Mac OS platforms (Max OSX 10.10+, Windows 8 or above).
- 2+ years experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
- 6+ months proven experience working with cloud-based file sharing services such as Dropbox, OneDrive, iCloud, or equivalent.
- 2+ years experience working with a ticketing system such as Asana, Remedy, ServiceNow, or equivalent.
- Experience in product/service releases and staying on the forefront of emerging industry practices.

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