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Software to build trust between businesses

Product Operations

$90k – $100k • 0.05% – 0.2%
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As part of Middesk’s founding Operations team, you will play an integral role in building Middesk’s core business processes and infrastructure. Your contributions will have a direct impact on the Middesk product and how our customers use it. This is a chance to take on major responsibility and build something from the ground up.

We’re looking for an entrepreneur at heart, who is excited to do whatever it takes to build an early-stage company through product market fit, and beyond. With analytical rigor and customer-based empathy, the processes and policies you develop will become the backbone of the Middesk product and our operations organization. This is a hybrid role that combines quality assurance, operations management, and product.

You will...

- Define, execute, and continuously improve end-to-end processes integral to the delivery of Middesk reports
- Drive product and data strategy through qualitative and quantitative analyses
- Cultivate a metrics-driven approach to identifying and prioritizing the right projects
- Collect, quantify, and communicate report-related feedback from our customers
- Help build and manage a world-class operations organization that consistently drives results

We’re looking for someone who (professionally)...

- Has 3+ years of professional experience in operations management, quality assurance, or similar fields (e.g., fraud, risk)
- Brings strong problem solving, analytical, and customer-facing skills
- Is highly organized and can juggle many projects at once
- Has worked in a fast-moving, high growth startup environment
- Brings a strong operational background and a track record of making data-driven decisions

We’re looking for someone who (personally)...

- Feels a sense of accountability to the team and expects the same in return
- Is endlessly curious about how and why systems work how they do
- Is a listener, has a growth mindset, and brings an openness and humility to learn
- Appreciates healthy candor

We offer the things you'd expect - competitive compensation, a comprehensive benefits package, a comfortable workspace, and flexible time off. Our goal is to create the environment needed for you to do your best work and make the largest impact.

We want to talk to you.

We need to build a world-class team to solve a messy and complicated problem. We can't succeed in our mission without doing so. If you have questions about the opportunity or just want to chat and explore potential options, don't hesitate to reach out.

Middesk provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

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