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Software to build trust between businesses

Quality Operations

$75k – $100k • 0.05% – 0.2%
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As part of Middesk’s founding Operations team, you will play a central role in ensuring the accuracy and efficiency of the business verification process. Your contributions will have a direct impact on how our customers use the Middesk product.

We’re looking for an entrepreneur at heart, who is excited to do whatever it takes to build an early-stage company through product market fit, and beyond. The processes and techniques that you bring to Middesk will become the backbone of our product and our operations organization. As the first Quality Operations hire, you’ll form a critical piece of our future team.

You will…

- Process high volume workflows to ensure the quality and accuracy of Middesk’s reports
- Research and explore report quality issues as they arise (e.g., proactively reviewing records for accuracy and compliance using public information)
- Collaborate with teammates to investigate and verify complex reports and behaviors
- Work cross-functionally to analyze data and drive ad hoc initiatives to completion

We’re looking for someone who (professionally)...

- Has 1-2 years of relevant professional experience in operations, quality assurance, or similar fields (e.g., fraud, risk)
- Demonstrates excellent research, critical thinking, and customer service skills
- Has worked in fast-moving, high growth B2B environments
- Is process- and solution-oriented, works with a high attention to detail, and is comfortable making decisions with available resources
- Has a consistent track record of exceeding expectations

We’re looking for someone who (personally)...

- Feels a sense of accountability to the team and expects the same in return
- Is endlessly curious about how and why systems work how they do
- Is a listener, has a growth mindset, and brings an openness and humility to learn
- Appreciates healthy candor

We offer the things you'd expect - competitive compensation, a comprehensive benefits package, a comfortable workspace, and flexible time off. Our goal is to create the environment needed for you to do your best work and make the largest impact.

We want to talk to you.

We need to build a world-class team to solve a messy and complicated problem. We can't succeed in our mission without doing so. If you have questions about the opportunity or just want to chat and explore potential options, don't hesitate to reach out.

Middesk provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

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